Leeds
Leeds Disability Benefits Centre (DBC) processes new applications for Disability Living Allowance, Attendance Allowance and Carer's Allowance for disabled people in the Yorkshire area.
It provides an outreach service to customer representative organisations and other DWP agencies to increase awareness of DCS services and establish communication links.
The DBC Customer Service Team is responsible for dealing with customer feedback, compliments, recommendations about our service and complaints. We also provide a forms completion service, by telephone, to help customers complete DLA and AA applications.
Contact Leeds DBC
If you need further information about outreach events or have comments on the service Leeds DBC provides, please contact:
Customer Service Manager: Sandra Lavery
Disability Benefits Centre
PO Box 33
Leeds
LS88 8AF
Tel: 0113 230 9028
Email: leeds-dbc-customer-services@dwp.gsi.gov.uk
Events
Future events will be published when arranged.
Performance information
Claim clearance
The National Audit Office has agreed national targets for the clearance of all claims for Disability Living Allowance (DLA) and Attendance Allowance (AA). The table below shows:
- national achievements last year – 1 April 2006 to 31 March 2007
- national targets for this year – 1 April 2007 to 31 March 2008
- national achievements so far this year
- local achievements last year
- local achievements so far this year.
All the information is in working days. All the achieved so far figures are for the complete year 1 April 2007 to 31 March 2008.
| Type of application | National | Local | |||
|---|---|---|---|---|---|
| Achieved last year | Target this year | Achieved so far this year | Achieved last year | Achieved so far this year | |
| DLA new claim | 36.8 | 38 | 36 | 35.2 | 30.7 |
| AA new claim | 16.6 | 18 | 15.2 | 14.3 | 11.9 |
Complaints
If a customer complains because they are not satisfied with our service, our target for replying to the complaint is seven working days.
For the period from 1 April 2006 to 31 March 2007 the table shows:
- the number of complaints we received
- the number answered within the agreed time. This may include answers to complaints received before 1 April 2007.
| National | Local | ||
|---|---|---|---|
| Complaints received | Answered within target | Complaints received | Answered within target |
| 3701 | 3467 | 149 | 146 |
The top complaints in this DBC last year were:
- Process and procedures
- Staff
- Correspondence and forms
Compliments
When a customer is happy with our service they sometimes let us know.
This DBC received 127 compliments last year.
Comments
To comment on the information provided on this page, please email: external.communications@dwp.gsi.gov.uk