Glasgow
Glasgow Disability Benefits Centre (DBC) provides access to Disability Living Allowance, Attendance Allowance and Carer's Allowance for disabled people and carers in the Strathclyde region of Scotland.
It provides an outreach service to customer representative organisations and other DWP agencies to increase awareness of DCS services and establish communication links.
The DBC Customer Service Team is responsible for dealing with customer feedback, compliments, recommendations about our service and complaints. We also provide a forms completion service, by telephone, to assist customers in completing DLA and AA applications.
Contact Glasgow DBC
If you need further information about outreach events or have comments on the service Glasgow DBC provides, please contact:
Outreach Officer: Tony Young
Disability Benefits Centre
PO Box 37
Glasgow
G90 8AS
Tel: 0141 249 3793
E-mail: Glasgow-DBC-Customer-Services@dwp.gsi.gov.uk
Events
Future events will be published when arranged.
| Date | Location | Event | Details |
|---|---|---|---|
01/11/08 |
New Struan School |
Autism in Scotland AGM |
10.00am to 2.00pm |
02/11/08 |
Southern General Hospital |
Amputee clinic |
10.00am to 12 Noon |
08/11/08 |
Perth Concert Hall |
MS Space Event organised by MS Society Scotland |
10.30am to 1.00pm |
19/11/2008 |
Hillbank Health Centre |
DLA AA CA Awareness Information Stand |
1.00pm to 4.00pm |
20/11/2008 |
Glasgow Royal Concert Hall |
DWP Scottish Forum |
9.30am |
20/11/2008 |
Kircaldy Health Centre |
DLA AA CA Awareness Information Stand |
10.30am to 12.30pm |
25/11/2008 |
Council Buildings |
DLA/AA awareness presentation to South Lanarkshire Ethnic Minorities Action Group |
7.00pm |
27/11/2008 |
Aberdeen Citizens Advice Bureau |
DLA AA & CA awareness event for staff |
1.30pm |
News
Glasgow DBC has recently been awarded Charter Mark status for providing excellent customer service.
Glasgow DBC held two very successful Open Days recently.
The events were attended by around 50 representatives from a variety of disability groups and agencies ranging from Citizens Advice Bureaux and Mental Health groups to Welfare Rights and Social Work advisors.
The attendees were given a few presentations on various topics ranging from Disclosure of Information to Employment and Support Allowance (ESA). They were also given a tour of the office and a chance to meet the management team for questions. The feedback from the events was very positive and we will be looking to arrange a further event in the spring.
Outreach update
Glasgow Disability Benefit Centre is responsible for all Outreach on both the East and West Coasts of Scotland. We can provide awareness presentations on Disability Living Allowance, Attendance Allowance and Carer’s Allowance. We can also provide an information stand with benefit leaflets and literature.
All of these services are free of charge.
If you would like us to provide any of these services, please contact Tony Young using the contact details above.
Performance information
Claim clearance
The National Audit Office has agreed national targets for the clearance of all claims for Disability Living Allowance (DLA) and Attendance Allowance (AA). The table below shows:
- national achievements last year – 1 April 2006 to 31 March 2007
- national targets for this year – 1 April 2007 to 31 March 2008
- national achievements so far this year
- local achievements last year
- local achievements so far this year.
All the information is in working days. All the achieved so far figures are for the complete year 1 April 2008 to 30 September 2008.
| Type of application | National | Local | |||
|---|---|---|---|---|---|
| Achieved last year | Target this year | Achieved so far this year | Achieved last year | Achieved so far this year | |
| DLA new claim | 36 | 38 | 29.8 | 34.2 | 31.8 |
| AA new claim | 15.2 | 16 | 12.8 | 12.4 | 12.2 |
Complaints
If a customer complains because they are not satisfied with our service, our target for replying to the complaint is seven working days.
For the period from 1 April 2006 to 31 March 2007 the table shows:
- the number of complaints we received
- the number answered within the agreed time. This may include answers to complaints received before 1 April 2007.
| National | Local | ||
|---|---|---|---|
| Complaints received | Answered within target | Complaints received | Answered within target |
| 3701 | 3467 | 63 | 54 |
The top complaints in this DBC last year were:
- Process and procedures
- Correspondence and forms
- Medical evidence.
Compliments
When a customer is happy with our service they sometimes let us know.
This DBC received 82 compliments last year.
Comments
To comment on the information provided on this page, please email: external.communications@dwp.gsi.gov.uk