Bristol
Bristol Disability Benefits Centre (DBC) provides access to Disability Living Allowance, Attendance Allowance and Carer’s Allowance for disabled people and carers in the following counties: Gloucester, Bristol, Wiltshire, Somerset, Dorset, Devon and Cornwall.
It also provides an outreach service to customer representative organisations and other DWP agencies to increase awareness of DCS services and establish communication links.
We are responsible for the customer service at the DBC, dealing with customer feedback, complaints and compliments. We are a central point for advice and queries to ensure the quality and accuracy of the service provided.
Other team members assist with requests for Written Statement of Reasons and with completion of DLA and AA claim packs received from the Benefit Enquiry Line.
Contact Bristol DBC
If you need further information about outreach events or have comments on the service Bristol DBC provides please contact:
Customer Service Manager: Laura Rossiter
Tel: 0117 971 8345
Email: bristol-dbc-customer-services@dwp.gsi.gov.uk
Bristol Disability Benefits Centre
PO Box 35
Bristol
BS80 8AJ
Events
Future events will be published when arranged.
Performance information
Claim clearance
The National Audit Office has agreed national targets for the clearance of all claims for Disability Living Allowance (DLA) and Attendance Allowance (AA). The table below shows:
- national achievements last year – 1 April 2006 to 31 March 2007
- national targets for this year – 1 April 2007 to 31 March 2008
- national achievements so far this year
- local achievements last year
- local achievements so far this year.
All the information is in working days. All the achieved so far figures are for the complete year 1 April 2008 to 30 September 2008.
| Type of application | National | Local | |||
|---|---|---|---|---|---|
| Achieved last year | Target this year | Achieved so far this year | Achieved last year | Achieved so far this year | |
| DLA new claim | 36 | 38 | 29.8 | 40.5 | 29 |
| AA new claim | 15.2 | 16 | 12.8 | 16.1 | 13.5 |
Complaints
If a customer complains because they are not satisfied with our service, our target for replying to the complaint is seven working days.
For the period from 1 April 2006 to 31 March 2007 the table shows:
- the number of complaints we received
- the number answered within the agreed time. This may include answers to complaints received before 1 April 2007.
| National | Local | ||
|---|---|---|---|
| Complaints received | Answered within target | Complaints received | Answered within target |
| 3701 | 3467 | 81 | 70 |
The top complaints in this DBC last year were:
- Process and procedures
- Correspondence and forms
- Disclosure
- Medical evidence.
Compliments
When a customer is happy with our service they sometimes let us know.
This DBC received 176 compliments last year.
Comments
If you would like to comment on the information provided on this page please email: external.communications@dwp.gsi.gov.uk