Bootle
Bootle Disability Benefits Centre (DBC) processes new applications for Disability Living Allowance and Attendance Allowance for disabled people in the following areas: Merseyside, central and north-west Lancashire, Cheshire, Cumbria and parts of the Wirral. Bootle DBC also processes new applications for DLA for disabled people in Northumberland and Tyne and Wear (postcodes NE, SR and TD). You can read more information about this change on the Newcastle page.
It provides an outreach service to customer representative organisations and other DWP agencies to increase awareness of DCS services and establish communication links.
The DBC Customer Service Team is responsible for dealing with customer feedback, compliments, recommendations about our service and complaints. We also provide a forms completion service, by telephone, to assist customers in completing DLA and AA applications.
Contact Bootle DBC
If you need further information about outreach events or have comments on the service Bootle DBC provides, please contact:
Outreach Officer: Mrs R McCreary
Bootle Disability Benefits Centre
PO Box 30
Chester
CH70 8AN
Tel: 0151 934 6278
Email: Bootle-DBC-Customer-Services@dwp.gsi.gov.uk
Events
Future events will be published when arranged.
| Date | Location | Event | Details |
|---|---|---|---|
03/09/08 |
Jobcentre Plus |
Liaison meeting with local Pensions Service |
Not open to the public |
09/09/08 |
Crow Wood Lane |
Awareness session to staff at Child Development Centre |
Not open to the public |
26/09/08 |
Marine Hall |
Disability open day |
Open to public |
Performance information
Claim clearance
The National Audit Office has agreed national targets for the clearance of all claims for Disability Living Allowance (DLA) and Attendance Allowance (AA). The table below shows:
- national achievements last year – 1 April 2006 to 31 March 2007
- national targets for this year – 1 April 2007 to 31 March 2008
- national achievements so far this year
- local achievements last year
- local achievements so far this year.
Reconsideration is the process of looking at a decision again with a view to revising it. Supersession is when a decision is changed – but not from the original date.
All the information is in working days. All the achieved so far figures are for the complete year 1 April 2007 to 31 March 2008.
| Type of application | National | Local | |||
|---|---|---|---|---|---|
| Achieved last year | Target this year | Achieved so far this year | Achieved last year | Achieved so far this year | |
| DLA new claim | 36.8 | 38 | 36 | 35.5 | 35.9 |
| DLA reconsideration | 31.6 | 35 | 31 | 32.5 | 30.2 |
| DLA supersession | 46.7 | 48 | 43.8 | 18.2 | 19.1 |
| DLA appeal | 33.5 | 37 | 33.9 | 32.1 | 32.6 |
| AA new claim | 16.6 | 18 | 15.2 | 15.5 | 14.5 |
| AA reconsideration | 24.3 | 35 | 24.7 | 25.8 | 25.9 |
| AA supersession | 30 | 37 | 29.8 | 13.4 | 13.4 |
| AA appeal | 27.1 | 35 | 27.9 | 25.6 | 29.5 |
Complaints
If a customer complains because they are not satisfied with our service, our target for replying to the complaint is seven working days.
For the period from 1 April 2006 to 31 March 2007 the table shows:
- the number of complaints we received
- the number answered within the agreed time. This may include answers to complaints received before 1 April 2007.
| National | Local | ||
|---|---|---|---|
| Complaints received | Answered within target | Complaints received | Answered within target |
| 3701 | 3467 | 115 | 118 |
The top complaints in this DBC last year were:
- Process and procedures
- Correspondence and forms
- Medical evidence
Compliments
When a customer is happy with our service they sometimes let us know.
This DBC received 132 compliments last year.
Comments
To comment on the information provided on this page, please email: external.communications@dwp.gsi.gov.uk