Department for Work and Pensions

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Addresses for enquiries about contributions and benefits

UK

National Insurance contributions

HM Revenue and Customs
Charity, Assets & Residence, Residency
Room BP1301
Benton Park View
Newcastle-upon-Tyne NE98 1ZZ

If you are in the UK, you can also phone or fax the Charity, Assets & Residence, Residency (Newcastle) Helpline on:
tel: 0845 915 4811
fax: 0845 915 7800

(UK calls and faxes will be charged at local rates except for some mobile phones.)

If you are phoning or sending a fax from outside the UK, dial the international code, then:
tel: 44 191 203 7010
fax: 44 191 225 4215

You can also get more information and contact details from the HM Revenue and Customs website.

For details of UK Income Tax while you are abroad

HM Revenue and Customs
Charity, Assets & Residence, Residency
St John’s House
Merton Road
Bootle
Merseyside L69 9BB
tel: 0845 0700040

If you are phoning from outside the UK, dial the international code, then:
tel: 44 151 210 2222

Benefits and related healthcare cover (not Child Benefit or Guardian’s Allowance)

Department for Work and Pensions
The Pension Service 11
Mail Handling Site A
Wolverhampton
WV98 1LW

When you write, please tell us:

If you are phoning or sending a fax from outside the UK, dial the international code, then for:

State Pension 44 191 21 87777

Bereavement and widows’ benefits 44 191 21 87608

Employment and Support Allowance 44 191 21 87117

Industrial Injuries Disablement Benefit 44 191 21 87650

Incapacity Benefit 44 191 21 87644

Pro rata Incapacity Benefit 44 191 21 87052

Jobseeker’s Allowance 44 191 21 87652

Overseas Healthcare Team 44 191 21 81999

Fax 44 191 21 87021

Textphone (for those with speech or hearing difficulties) 44 191 21 87280

email: TVP.internationalqueries@thepensionservice.gsi.gov.uk

Child Benefit and Guardian’s Allowance

HM Revenue and Customs
Child Benefit Office (Washington)
BPO Box 1
Washington
Newcastle-upon-Tyne NE88 1AA

If you are in the UK, you can phone the Child Benefit Office on:
tel: 0845 302 1444

If you are phoning from outside the UK, dial the international code, then:
tel: 44 191 225 1144

email: child.benefit@hmrc.gsi.gov.uk

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Barbados

Barbadian Social Security Scheme

National Insurance Office
Frank Walcott Building
Culloden Road
St Michael
Barbados

Tel: (001 246 from UK) 4317400
Website: www.nis.gov.bb

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Bermuda

Bermudan Social Security Scheme

Department of Social Insurance
Government Administration Building
30 Parliament Street
Hamilton HM 12
Bermuda

Tel: (001 441 from UK) 2955151
Fax: (001 441 from UK) 2925267
email: socialinsurance@gov.bm

Website: http://www.socialinsurance.gov.bm/

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Canada

Canadian scheme

International Operations
Service Canada
Ottawa
Ontario K1A OL41
CANADA

Website: http://www.hrsdc.gc.ca/en/isp/ibfa/intops.shtml

or

The High Commission of Canada to the United Kingdom
Canada House
Trafalgar Square
London, SW1Y 5BJ

Website: http://www.dfait-maeci.gc.ca/missions/unitedkingdom-royaumeuni/offices-bureaux/unitedkingdom-royaumeuni-eng.asp#address

Canada Revenue Agency
Ottawa Tax Services Office
CPP/EI Rulings Division
333 Laurier Avenue West
Ottawa, ON K1A 0L9
CANADA

Website: http://www.cra-arc.gc.ca/formspubs/fllbl/cpt-eng.html

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Guernsey

Guernsey Social Security Department Edward T Wheadon House
Le Truchot
St Peter Port
Guernsey GY1 3WH
Channel Islands

You can phone or fax the Guernsey Social Security Department on:
Tel: 01481 732500
Fax: 01481 732501

email:enquiry@ssd.gov.gg

Website: http://www.gov.gg/ccm/navigation/social-security/

Isle of Man

Isle of Man Social Security Scheme

Department of Health and Social Security
Markwell House
Market Street
Douglas
Isle of Man IM1 2RZ

You can phone or fax the Isle of Man Government on:
Tel: 01624 685177 (Contributions)
Tel 01624 685176 (Pensions)
Tel 01624 685685 (Other benefits)
Fax: 01624 685030

email: socialsecurity.dhss@gov.im socialsecurity.dhss@gov.im

Website: http://www.gov.im/dhss/

Israel

Israeli National Insurance Scheme

National Insurance Institute
13 Weizmann Avenue
Jerusalem 91909
Israel

Tel: (00 972 from UK) 8 9369669
Fax: (00 972 from UK) 2 6512683

email: liaison@nioi.gov.il

Website: www.btl.gov.il

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Jamaica

Jamaican Social Security Scheme

Ministry of Labour, Social Security
14 National Heroes Circle
PO Box 10
Kingston 4
Jamaica

Tel: (001 876 from UK) 9228000-13
Fax: (00 1 876 from UK) 9249639

Website: www.mlss.gov.jm

Jersey

Social Security Department

PO Box 55
St Helier
Jersey JE4 8PE
Channel Islands

You can phone or fax the Employment and Social Security Department on:
Tel: 01534 445505
Fax: 01534 445525

email: socialsecurity@gov.je

Website: http://www.gov.je/benefits/

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Mauritius

Mauritian National Insurance Scheme

Ministry of Social Security, National Solidarity and Senior Citizens Welfare & Reform Institutions
13th Floor, R. Seeneevassen Building
C/r Jules Kooning and Maillard Streets
Port Louis
Republic of Mauritius

Tel: (00 230 from UK) 207 0625
Fax: (00 230 from UK) 212 8190

email: mss@mail.gov.mu

Website: http://socialsecurity.gov.mu

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New Zealand

New Zealand Scheme

International Services
Ministry of Social Development
PO Box 27 178
Wellington
New Zealand

If you are phoning or sending a fax from the UK:
Tel: 0064 4 978 1180
Fax: 64 4 918 0159

If you are in New Zealand:
Tel: 0800 771001
Fax: 04 918 0159

email: international.services@msd.govt.nz

Website: http://www.workandincome.govt.nz/

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Philippines

The Philippines National Insurance Scheme

Social Security System
International Affairs Department
Red Room, 12th Floor
SSS Building, East Avenue
Diliman 1100
Quezon City
Philippines

Tel: (00 63 from UK) 2 920 6401 or 920 6446

Website: www.sss.gov.ph

 

Republics of former Yugoslavia

The National Insurance Scheme of the Republic of Bosnia-Hercegovina

Zajednica Penzijskog I Invalidskog
Osiguranji Bosne I Herzegovina
Zluka Josila Br 10
71000 Sarajevo
Republic of Bosnia-Hercegovina

The National Insurance Scheme of the Republic of Croatia

Republicka Fond Mironvinskog
I Invalidskog Osiguranji
Radnika Hrvatske
41000 Zagreb
Mihanoviceva 3
Republic of Croatia

The National Insurance Scheme of the former Yugoslav Republic of Macedonia

Zajednica Na Penziskoto I
Invalidskoto Osiguruvanje Na Macedonia
XII Ujarna brigada br 2
91000 Skopje
Former Yugoslav Republic of Macedonia

The National Insurance Scheme of the Republic of Montenegro

Republicki fond penzijskog i invalidskog osiguranja
ul Ivana Crnojevica 64
81000 Podgorica
Crna Gora
Montenegro

The National Insurance Scheme of the Republic of Serbia

Republicki fond za penzijsko i invalidsko osiguranje zaposlenih
Dr. Aleksandra Kostica 9
11000 Belgrade
Serbia

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Turkey

Turkish Social Security Scheme

Sosyal Sigortalar Kurumu
Genel Mudurlugu
Ankara
Turkey

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USA

US Social Security Scheme if you are in the UK

Federal Benefits Unit
United States Embassy
24/31 Grosvenor Square
London W1A 2LQ

Tel: 0207 4999000 ext: 2926 or 2927
Fax: 0207 4957200
Email:
fbu.london@ssa.gov

If you are not in the UK

Social Security Administration
Office of International Operations
PO Box 17775
Baltimore
Maryland 21235-7775
USA

Website: www.socialsecurity.gov