How the ILF works
We work in partnership with over 200 local authorities to jointly fund individually tailored care and support packages for disabled people.
We also provide close ongoing support to our users. Our network of assessors, working with local authorities, make regular review visits at least every two years.
Through this support we ensure that disabled people make the most of the funding they get in a way that best meets their needs.
Many of our users choose to employ their own personal assistants using the funding that we provide. We have a number of policies that support them to meet the complex responsibilities of becoming an employer.
In December 2010, the Minister for Disabled People announced that the ILF is permanently closed to new applications. Our priority remains to deliver an excellent service to our users. This is informed by their experiences of getting our support.
We ensure that we deal efficiently with our casework and achieve consistently high levels of customer satisfaction. This has been recognised by our achievement of the government’s Customer Service Excellence standard.
We measure our services against a number of key performance targets:
- To process all biennial review cases within an average timescale of 11 weeks
- To meet a 98% accuracy rate for all user payments selected for authorisation
- For 92% of our users to rate our service as either good or excellent
- For our administration expenditure to be no more than 2.1% of the total UK funding for the year
These targets are agreed with DWP who regularly review them with our Trustees and the senior management board. By delivering against these targets we ensure that our users and partners all benefit from our quality-driven approach and our ability to provide fast and accurate services.