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Updates

This page lists all important new additions and updates to the Guide.

Date Subject Section Format
01/12/08 Inserted – Performance Planning Part Three; Helpful tools and checklists Excel
11/11/08 Inserted – Information on good practice around speed and accuracy of indexing documents Part Two; Good Practice, Right time HTML
11/11/08 Inserted – New paragraph on Audit Commission inspection pilot results Part One; chapter 1, Assessment and inspection HTML
11/11/08 Inserted - Link to Right Benefit toolkit Part Three; Helpful tools and checklists HTML
11/11/08 Inserted - Appeals and Reconsideration spreadsheet Part Three; Helpful tools and checklists                  Excel
21/08/08 Performance and Good Practice Guide amendments Performance and Value for Money HTML
14/08/08 Updated - Right benefit – how to maximise performance against the indicator Part Two - Good practice HTML
14/08/08 Updated - Carrying out counter fraud activities to identify customers who set out to defraud the system Part Three: Helpful tools and checklists Word
14/08/08 Updated - Right benefit, how to maximise performance against the indicator Part Three: Helpful tools and checklists Word

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