Part Three: Helpful tools and checklists
Contents
- 1. Performance planning tool and instructions for use
- 2. Right Benefit Toolkit and instructions
- 3. Appeals and reconsiderations spreadsheet (54KB)
- 4. Appeals
leaflet (44KB)
- 5. Disputes
form (60KB)
- 6. Good practice checklists.
- Right
benefit, how to maximise performance against the indicator (160KB)
- Right
time, how to maximise performance against the indicator (299KB)
- What has the
service aimed to achieve? (162KB)
- Keeping
the gateway secure by thorough checking of evidence on new claims (100KB)
- Carrying
our management checks to ensure staff are processing claims accurately (145KB)
- Pursuing
overpayment recovery to deter non-reporting of changes in future (140KB)
- Carrying
out counter fraud activities to identify customers who set out to defraud
the system (139KB)
- Using
sanctions to deter fraudsters from re-offending (92KB)
- Working with other
organisations (163KB)
- Is
the service meeting the need of the community and or users? (342KB)
- Is the service
delivering value for money? (322KB)
- Performance management (116KB)
- Maintaining
a skilled and competent work force (198KB)
- Right
benefit, how to maximise performance against the indicator (160KB)
