Part One - The Performance Framework
This section provides background information and guidance on the performance indicators (including technical guidance), as well as information on how DWP will work with LAs on performance-related matters.
It also contains links to good practice to help LAs maximise performance against performance indicators, or match up to the Audit Commission’s description of what a benefit service should deliver.
Signposting
We have used a signposting system in Part Two of the guide to help you quickly find good practice that either helps improve efficiencies and/or drives good performance.
You can go straight to this information by following the appropriate links in the good practice key drivers boxes that appear at the top of each section of good practice.
Key system
We have also used a simple key system using graphic symbols to help you identify which element of good practice is being covered.
Good practice that helps to improve efficiencies
Good practice that drives good performance- Good practice that both helps to improve efficiencies and drives good performance
You can see all of the key performance and all of the efficiency drivers on the following pages:
This section is divided into the following parts:
- Chapter One: The new performance framework for Housing Benefit (HB) and Council Tax Benefit (CTB)
- Chapter Two: The HB/CTB performance indicators - technical detail
- Annex One: Performance Framework for local government in England
- Annex Two: Information to help set performance levels against HB/CTB Performance Indicators
- Annex Three: Management information using the Housing Benefit Operational Database (HoBOD) to manage and benchmark performance
- Annex Four: Overview of the Audit Commission's key lines of enquiry