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• HB - Information for local authorities
• Performance and value for money
• FAQs

FAQs

This section contains a collection of Frequently Asked Questions (FAQs) covering Performance and value for money issues.

• Right time performance indicator FAQs – New claims
  • General information on new claims
    • Purpose of the indicator
    • General rule
    • Written claims
    • Electronic claims
    • Tele-claims
    • Intention to claim
    • Processing times
  • Exceptions to the general rule
  • New claim FAQs
• Right time performance indicator FAQs – Change events
  • General information on change events
    • General rule - change events
    • Effective dates
    • Property unbanded for Council Tax liability
    • Date change notification received
  • Change event FAQs
• Right time performance indicator – General guidance
  • Acceptable claim forms
  • Effective claims
  • Defective claims
  • Treat as made date
  • Initial date of contact
  • Decisions on claims
  • Payments on account
  • Withdrawn claims
  • Designated office
• Right benefit performance indicator – FAQs
• HB/CTB overpayment recovery – FAQs
• HB/CTB subsidy – FAQs
• Quartely monitoring – FAQs

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