Housing Benefit Guidance Manual: Amendment 17 December 2008
Chapter D1 - Liaison with local DWP offices
Contents
- 1.00 - About this chapter
- 1.30 - Guidance on interpretation of HB/CTB Schemes
- 1.60 - Liaison with DWP offices
- 1.90 - Exchange of information
- 1.100 - ‘Old’ supply of information powers
- 1.110 - ‘New’ supply of information powers
- 1.120 Accepting and using claim information and evidence received from the DWP
- 1.120 Claim information received from and already used by the DWP
- 1.123 What information is covered?
- 1.128 Exceptions to using claim information provided by DWP
- 1.130 Verifying claim information for DWP
- 1.131 Forwarding claim information to a DWP agency
- 1.133 English County Councils
- 1.137 Overpayments due to incorrect DWP/English County Council information
- 1.160 - Liaison officers
- 1.180 - Written communications
- 1.200 - Meetings
- 1.210 - Day-to-day contact between staff
- 1.230 - Direct telephone lines
- 1.250 - Training
- 1.270 - Obtaining National Insurance contributions information
- 1.280 - Confirming/allocating NINOs
- W1.300 - Claims made through local DWP offices
- 1.330 - Best practice
- 1.340 - Forms sent to the wrong LA
- W1.350 - Claimant entitled to IS/JSA
- W1.370 - Claimant not entitled to IS/JSA(IB)
- W1.390 - HB/CTB claim form received separately from IS/JSA claim
- W1.420 - Claimant already receives IS/JSA(IB)
- P1.350 - Claimant entitled to Pension Credit
- P1.370 - Claimant not entitled to Pension Credit
- P1.420 - Claimant already receives Pension Credit
- 1.440 - HB/CTB not awarded/stops
- 1.460 - Follow-up action on initial claim
- 1.480 - Changes of circumstance
- 1.500 - Providing photocopied or scanned evidence to The Pension Service
- 1.510 - Querying information provided by local DWP offices
- 1.530 - Delay in paying HB/CTB – possible hardship
- 1.550 - Enquiries from local Jobcentre Plus offices – funeral payments
- 1.570 - Direct payments from IS, JSA or Pension Credit
- 1.600 - Priority order for deductions
- 1.604 - Amount to be deducted and paid direct
- 1.605 - Minimum amount of IS, JSA(IB) or Pension Credit payable
- 1.606 - Arrangements for payment of deductions to LAs
- 1.608 - Circumstances when direct payments will cease
- 1.612 - Changes of circumstance
- 1.614 - Items for which direct payment cannot be made
- 1.616 - Hostel service charges
- 1.617 - Community Charge arrears
- 1.624 - Bulk applications
- 1.625 - Rate of deduction
- 1.628 - Decisions on applications for direct payments
- 1.630 - When deductions can be made
- 1.631 - When deductions cannot be made/terminated
- 1.632 - Notification of changes
- 1.637 - Claimant has CC and CT arrears
- 1.670 - Council Tax arrears
- Annex A - Forms used in liaison between local DWP offices and LAs
- Annex B - Request for NICs information from Her Majesty’s Revenues and Customs
- Annex C - Model form NHB5
- Annex D - Details contained on form NHB(IS)
- Annex E - RIS20212 report
- Annex F - Disallowance, exclusion and termination reasons
- Annex G - Model letter R/1 - direct payment from IS for rent arrears
- Annex H - Model letter R/2 - direct payments no longer required
- Annex I - Model letter CC/1 - direct payment from IS for Community Charge arrears
- Annex J - Model letter CC/2 - direct payments no longer required
- Annex K - Model letter CT/1 - direct payments from IS for Council Tax arrears
- Annex L - Model letter CT/2 - direct payments no longer required
- Annex M - Form NHB IS (Clerical) Income Support
- Annex N - Pension credit guarantee credit/savings credit - decision notice
- Annex O - Profoma LA17 - discrepancies found on the system
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