CIS training and guidance
This section contains the information LAs need to refer to when accessing DWP and HMRC data on CIS. It contains the revised Memorandum of Understanding (MoU) and LA CIS Guide, which was issued to all local authorities in week commencing 10 November 2008.
- Memorandum of Understanding (148KB)
- LA CIS Guide (395KB)
CIS training packages
HB Information Flows Programme has designed three training packages for LAs on the use of CIS. These are for:
- accessing CIS to view customer information or to view ETD’s – CIS Training Pack (1.71MB)
- performing the Secure Print Officer (SPO) role – SPO Training Pack (532KB)
- staff requiring access to Tax Credit information - New Tax Credits (1.33MB)
Any queries about these products or any other CIS training should be directed to LAST.
Facilitator role
Both e-learning packages are designed to be self-study. However, it is recommended LAs have a dedicated training facilitator available to answer any technical or procedural questions raised.
CIS guidance: Desk-aids and forms
The LA CIS Guide (395KB) provides details of how LAs will access and use CIS and what security procedures must be followed. The guide also sets out the procedures to follow to minimise security incidents and the procedures to follow should an incident occur.
The following desk-aids are available and can be downloaded, viewed or printed.
| Desk-aid | Description | Link |
|---|---|---|
| DA01 | How to register a Government Gateway user | DA01 |
| DA02 | Log onto Government Gateway | DA02 |
| DA03 | Changing your password | DA03 |
| DA04 | CIS login procedure | DA04 |
| DA05 | Registering and maintaining interests | DA05 |
| DA06 | Tracing | DA06 |
| DA07 | Checking officer guidance | DA07 |
| DA08 | Secure Print Officer guidance | DA08 |
| DA09 | Electronic transfer of data | DA09 |
| DA10 | Tax Credit reference guide | DA10 |
| DA11 | Employment and Support Allowance (ESA) | DA11 |
| Form | LA CIS forms | Link |
|---|---|---|
| LAST 1 | LAST test check record | LAST1 |
| LAST 2 | System access log | LAST2 |
| LAST 3 | Lack of evidence record | LAST 3 |
| LAST 4 | Inapproriate access – security incident | LAST 4 |
| LAST 5a | Customer Information System Fault Report Form | LAST 5a |
| LAST 5b | Customer Information System Data Error or enquiry Form | LAST 5b |
| LAST 6 | LA Change of Circumstances Notification Form | LAST 6 |
| Additional CIS users access request. | Additional users |