Atos Healthcare
Healthcare professionals employed by Atos Healthcare provide medical services to the Department for Work and Pensions (DWP). Their main role is to give medical advice to help DWP decision makers reach an appropriate decision on entitlement to benefit.
Regulation and approval
Atos Healthcare professionals are bound by General Medical Council and Nursing and Midwifery Council codes of conduct and confidentiality. They also have to comply with strict contractual conditions relating to the handling of medical and DWP-related information.
Atos Healthcare professionals are experts in the functional assessment of disability. In order to undertake work for the DWP they must be "approved" by the Secretary of State for DWP. Initial and ongoing approval requires a healthcare professional to successfully complete an initial course of prescribed training, to comply with the requirement for ongoing training and to ensure that their work meets the requisite quality standards.
Advice from Atos
Atos Healthcare can give telephone advice to clinicians on medical matters relating to:
- certification – such as completion of certificates and reports
- disability benefits.
They are only able to offer general advice and cannot discuss individual cases of people who are being assessed for benefit. This advice service is strictly for healthcare professionals.
Atos Healthcare can also provide more formal educational sessions to clinicians by prior arrangement.
For general enquiries on benefit-related matters contact your local DWP office.
Atos help lines for clinicians
Birmingham 0121 626 2688 or 0121 626 2689
Bootle 0151 934 6070
Bristol 0117 971 8382
Cardiff 029 2058 6750
Croydon 0208 633 1324
Edinburgh 0131 222 5055
Glasgow 0141 249 3616
Leeds 0113 230 9147
Manchester 0161 831 2025
Newcastle 01264 837 790 or 01264 837 791
Nottingham 0115 942 8038
Wembley 0208 795 8485
