Department for Work and Pensions

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Case studies

Promoting best practice and sharing success stories is an important part of bringing about long-term and widespread change to attitudes and behaviour around work and health.

Academics, institutions and employers are developing new approaches to health and work, often based on examples taken from practical experience of others. We are fortunate to be able to present case studies which include those from leading private companies and public sector organisations. By making these studies publicly available, we hope to contribute to the available body of knowledge for policy-makers, academia and industry.

These practical examples show how organisations of different sizes and in a wide range of sectors have implemented successful health and well-being initiatives in the workplace. The types of work and health issues and interventions vary considerably across industry sectors and organisation size, as demonstrated here. But across each sector and organisation, these initiatives have improved the health and well-being of their employees with measurable results.

Subject Sector Case study Employees
Absence management Housing services Sandwell Homes 1,250
Hotel and leisure Crown Spa Hotel 126
Public sector Port of London Authority 365
Bullying and harassment Public health Royal Liverpool and Broadgreen University Hospitals NHS Trust 5,000+
Diversity and equality Legal Shoosmiths 1,239
Employee engagement Public sector DWP State Pension Forecast team 260
Further Education Gateshead College 800
Flexible working policy Local government Broadland District Council 280+
Local government Cardiff Council 17,000+
Retail manufacturing HL Display 34
Healthy eating and exercise Marketing, PR and Creative Gardiner Richardson 30
Third Sector / Not for profit Middlesbrough Environment City 18
Tourism Knock Travel 22
Finance Provident Insurance 430
Food production Jackson's Bakery 350
Logistics Port of Blyth 96
Travel and transport Arriva Buses Wales 700+
Local government Rochdale Metropolitan Borough Council 10,000
Job review, design and enrichment Tourism Knock Travel 22
Managing mental health conditions Telecommunications British Telecom 160,000
Manufacturing Airbus Operations Ltd 6,300
Managing musculoskeletal conditions and back pain Medical manufacturing Smith & Nephew 1,085
Public health Salford NHS 1,900
Drinks manufacturing Carlsberg UK 1,800
Occupational health support Public health NHS East Midlands 11,500+
Pay, reward and management systems Retail manufacturing HL Display 34
Recruitment and selection policy Legal Shoosmiths 1,239
Return to work policy Legal Shoosmiths 1,239
Stress management Business services Cooper Parry 195
Pharmaceuticals GSK 17,000+
Hotel and leisure Crown Spa Hotel 126
Travel and transport London Underground 13,000
Manufacturing Andor Technology 200
Third Sector / Not for profit Calderdale CAB trading as Advice Extra 45
Working conditions and physical environment Hotel and leisure Crown Spa Hotel 126

Joe's story

Not only businesses benefit from investing in health. Ultimately, it’s all about people. Watch the short Joe’s story films to find out more.

Your case studies

If you or your organisation would like to submit your own example of good practice to Health, Work and Well-being please email us.