Our policies and procedures

• Customer service
• Records management and personal data policies
• Diversity and equality
• Recruitment

Customer service

• Customer delivery
• Complaints and appeals
• Freedom of information

Records management and personal data policies

• Privacy policy
• Data protection
• Data protection and information security for suppliers

You can also request a copy of our:

• Benefits documents and data retention guide
• Corporate memory guide

Diversity and equality

• Diversity and equality

Recruitment

• Recruitment standards and policies

Internal guidance

You can request a copy of our:

• Jobseekers Allowance (JSA) procedural guidance
• Labour market conditions guide