Contract schedules

Contract schedules for the provision of managed services and hosting for the Government Gateway (September 2006). You can also view the Contract change notices.

We have redacted certain details in agreement with the Information Tribunal in decision EA/2010/0073.

There is no Schedule 17.

• MSP Terms & Conditions (393KB)
• Schedule 1: Definitions (122KB)
• Schedule 2: Services (249KB)
• Schedule 2: Services Annex A (67KB)
• Schedule 3: Transition (117KB)
• Schedule 4: KPIs, Service Levels and Service Credits (129KB)
• Schedule 4: KPIs, Service Levels and Service Credits Annex A (119KB)
• Schedule 4: KPIs, Service Levels and Service Credits Annex B (65KB)
• Schedule 4: KPIs, Service Levels and Service Credits Annex C (108KB)
• Schedule 5: Disaster Recovery (36KB)
• Schedule 6: Continuous Improvement (47KB)
• Schedule 7: Transformation (73KB)
• Schedule 8: Asset Management (40KB)
• Schedule 9: Benchmarking (72KB)
• Schedule 9: Benchmarking Annex A (53KB)
• Schedule 10: Acceptance (67KB)
• Schedule 11: Security (97KB)
• Schedule 12: Exit and Service Transfer Arrangements (85KB)
• Schedule 13: Governance and Reporting (171KB)
• Schedule 14: Parent Company Guarantee (59KB)
• Schedule 15: Charges (212KB)
• Schedule 16: Invoicing and Payment Procedures (59KB)
• Schedule 18: Approved Subcontractors (30KB)
• Schedule 19: Authority’s Responsibilities (33KB)
• Schedule 20: Contractor’s Commercially Sensitive Information (29KB)
• Schedule 21: Key Personnel (206KB)
• Schedule 22: Development Services (98KB)
• Schedule 23: Third Party Contracts (28KB)
• Schedule 24: Change Control (79KB)
• Schedule 25: Confidentiality (80KB)