Eighth Day shop and cafe
Good customer service – whatever the needs of the customer – is important to the Eighth Day in Manchester. Staff are encouraged to assist disabled people at every opportunity, to ensure they enjoy their shopping experience. As Owner Tim Gausden highlighted: “We take all our customers’ needs seriously. All our workers give disabled people the same respect as they give to everyone else. The crucial thing is that our staff will provide assistance.”
At the Eighth Day it is not just about good service. The shop has made a number of physical adjustments to improve the environment for disabled people. There is level access into the shop, which is beneficial for people with mobility impairments and also for parents with pushchairs. There is also a platform lift from the shop to the cafe. The lift has Braille instructions to help customers with visual impairments.
Customers with mobility impairments can view the goods on sale, thanks to sufficient space between the aisles. The aisles are wide enough to accommodate wheelchair users and staff ensure that the aisles are kept free from clutter to help people with visual impairments to move around the shop safely. One of the checkout counters is at a low level to allow easy access for customers who use a wheelchair.