Cringletie House hotel – case study
According to the owners of Cringletie House near Edinburgh making adjustments to meet the needs of their disabled guests is “certainly paying off.” When Johanna van Houdt and her husband took over the hotel it was not very accessible. They set about creating a hotel that could welcome all disabled guests. A ramp was installed at the main entrance to allow easy access for guests who have a mobility impairment. A lift is available for guests who are unable to use the stairs.
One ground floor room has been adapted to accommodate disabled guests. A sensor is used to gain access to the bedroom as some guests with coordination impairments may have difficulty using a traditional key. The room has wooden flooring to enable guests with mobility impairments to move around easily. The height of the beds can be easily adjusted and tilting chairs are available for people with arthritis. A number of adjustments have been made to the bathroom. For example, the sinks are positioned at a low level, providing easy access for guests who have a mobility impairment.
Vibrating pillows are available to warn people with a hearing impairment of an emergency. If a fire alarm sounds lighting is activated in the room. An induction loop is fitted at the reception to support guests with a hearing impairment. A portable device is also available to use around the hotel.
Staff at the hotel have a very positive attitude towards disability. As Johanna explained, “My staff are very willing to assist disabled guests and we generally get a feeling from individuals about the level of support they require from us.”