Make reasonable adjustments
Ian Hughes, owner of the Art
Shop, believes that "Making sure your business is providing the right kind of assistance is beneficial to all customers, not just disabled people."
A reasonable adjustment is a change you need to make to your business in order to meet the duties of the DDA.
What is reasonable for my business?
You should consider the following when deciding what sort of change is likely to be reasonable for your company:
- Type of business
- Size of the business and annual turnover
- Cost of the adjustment
- Disruption to the business while the work is being carried out
- Practicality of carrying out the adjustment
- Potential benefits to disabled customers and employees
More help
For more illustrations of what is a reasonable adjustment visit the Disability Rights Commission website.