Treat customers fairly
Dale Naug, owner of the Grasmere hotel in Wiltshire says, "There is a need to improve facilities for disabled people because they have a right to go on holiday like everyone else."
The Disability Discrimination Act states that you must not treat disabled customers unfairly, no matter what size your company is.
There are lots of things you can do. Some changes don’t cost very much, such as providing a seat for people who have mobility impairments and cannot stand for very long. If you are unsure how you can assist a disabled person, you could consider asking them what you can do to help.
If you can’t make adjustments like these to your service for a disabled person, you must consider whether there are other ways of providing an equivalent service, such as home delivery, where this is reasonable.
More help
Go to case studies for examples of how other companies have made changes to meet the needs of disabled customers.
Go to our better business checklist for suggestions about some of the things you or your company might consider doing.
