Our Customer Charter
Our Customer Charter tells you about the standard of service we aim to provide in our day-to-day work. It also tells you how you can give us feedback and what to do if things go wrong.
- Introduction
- Responsibilities
- Our services
- When we contact you
- When you contact us
- Advice and information
Our Customer Charter is also available in PDF format.
The Debt Management Customer Charter 
(41KB)
The Debt Management Customer Charter (Welsh) (81KB)
The Debt Management Customer Charter (large print) (45KB)
Charter Mark accreditation
As part of our aim of continuously improving our service, Debt Management achieved Charter Mark accreditation in 2006.
Charter Mark is a Government standard which encourages:
- innovation
- service improvement
- accountability
- standard-setting for organisations delivering public services.
Other formats and languages
To get our Customer Charter in other formats, such as large print, Braille or audiocassette or in other languages, please contact Debt Management. It is available in the following languages:
- Arabic
- Bengali
- Chinese
- Gujarati
- Punjabi
- Somali
- Urdu
- Vietnamese.