Our services
Our Contact Centres have been designed to provide a service that is easy to use by everybody. This will almost always be by written contact or by phone as our offices are not open to the public.
If you have any specific needs to enable you to access our services, for example, in order to meet a hearing, speech, sight or language problem, please tell us so that we can provide a service in the best way that suits you. We can provide an interpreting service if English or Welsh is not your first language.
We will ensure that in delivering our services we abide by all relevant legislation.
Improving our services
We work to continuously improve our services and regularly carry out customer surveys and act on feedback and comments.
If you have any comments about this charter, please contact the Customer Service Manager at the office you are dealing with. Go to Contact Debt Management for addresses and phone numbers.
Private sector organisations
Debt Management also uses a number of private sector organisations to help recover debt.
The following orgnisations act on behalf of DWP Debt Management in the recovery of overpayments.
- The Lewis Group Ltd
- Commercial Collection Services Ltd
- Legal & Trade Collections Ltd
- Eversheds LLP
Disclaimer
Although DWP Debt Management engage the services of the above organisations
this should not be considered as an endorsement of any kind.