Responsibilities
Our responsibilities to you
In delivering our services we will:
- set clear standards so that you know what you can expect
- communicate clearly and effectively and in plain language
- make our services easy to use, particularly for those with specific needs
- treat people fairly and with respect
- treat what you tell us as confidential
- put things right as quickly and efficiently as possible, if they go wrong.
Your responsibilities to us
You can help us to give a good service by:
- telling us your reference number when you contact us
- giving us a telephone number that we can contact you on
- giving us full and accurate information when we ask for it
- telling us about any changes that you feel may affect our action.
Shared responsibilities
We can help each other by:
- respecting one another and showing patience and understanding of each others’ position
- being polite and courteous in our dealings with each other.
We want to give you the best service we can and we are always working to improve. Listening to your views will help us to improve. If you want to comment about the service we have given you, or think we have done something wrong or something well, please contact the Customer Service Manager at the Contact Centre you have been dealing with.