Introduction
The Debt Management organisation is part of the Department for Work and Pensions. Our job is to recover money that has been overpaid because of a mistake or fraud, or paid as a loan and needs to be repaid.
Our work is carried out in Contact Centres in England, Wales and Scotland. Go to Contact Debt Management for addresses and phone numbers.
This Customer Charter tells you about the standard of service we aim to provide in our day to day work. It also tells you how you can give us feedback and what to do if things go wrong in your dealings with us.