Contact DWP Ministers
You can make your views known to Ministers yourself or ask your MP to raise an issue for you. Your MP might provide you with a copy of the response they receive.
DWP staff aim to respond to 90% of letters and emails addressed to DWP Ministers within 20 working days. Ministers receive regular reports on the issues raised.
Remember, Government Ministers receive a large volume of correspondence and will only respond personally in exceptional cases. Ministers cannot intervene in individual cases – about benefit entitlement, for example.
What to include if you write
Please include your name and address on any correspondence you send us. It may be useful to include your National Insurance number in any written correspondence.
You can write to DWP Ministers at:
Department for Work and Pensions
Caxton House
Tothill Street
London
SW1H 9DA
You can send us an email – but please write to us at Caxton House instead if you want to include personal information (in addition to your name and address) such as your date of birth or National Insurance number.
Please read our email policy before contacting us by email.
Please do not send personal information or questions about your benefit or entitlement to this email address.
Jobseeking, benefits and pensions – who to contact
- Jobcentre Plus – who to contact (Directgov)
- The Pension Service – who to contact (Directgov)
- Disability and carers benefits – who to contact (Directgov)
- Child Support Agency (Child Support Agency website)
- Overseas enquiries and benefits (Directgov)
