Contact A-Z
If you know the name of the entitlement or helpline you want, use the A-Z links to go straight to it. Or scroll down the page for the full list.
A
Abroad, living and working
Go to International – Addresses for enquiries about contributions and benefit
Attendance Allowance and Disability Living Allowance
Warbreck House
Warbreck Hill
Blackpool
Lancashire
FY2 0YE
General enquiries about Attendance
Allowance and Disability
Living Allowance
Phone: 0845 7 12 34 56 – read about call charges
Appeals
Go to Complaints and appeals
B
Benefit Enquiry Line
Confidential advice and information for people with disabilities, and their carers and representatives, about social security benefits and how to claim them.
Phone: 0800 88 22 00 – read about call charges
Textphone: 0800 24 33 55 – read more about textphones
Benefit fraud
Go to National Benefit Fraud Hotline
Bereavement benefits
Jobcentre Plus deals with these benefits. Go to the Jobcentre Plus website for contact details.
C
Carer's Allowance Unit
Palatine House
Lancaster Road
Preston
Lancashire
PR1 1HB
General enquiries about Carer's Allowance.
Phone: 0845 608 4321 – read about call charges
Textphone: 0845 604 5312 – read about textphones
Child Benefit Enquiry Line
Advice and information on Child Benefit and Guardian's Allowance. These benefits are administered by HM Revenue & Customs.
Phone: 0845 302 1444 – read about call charges
Textphone: 0845 302 1474 – read about textphones
Child Support Agency National Enquiry Line
General information and advice about child support matters.
Phone: 0845 7 133 133 – read about call charges
Textphone: 0845 7 138 924 – read more about textphones
Child Tax Credit
The HM Revenue & Customs deals with Tax Credits. Go to the HMRC website for contact details.
Cold Weather Payments
Jobcentre Plus deals with these payments. Go to the Jobcentre Plus website for contact details.
Compensation Recovery Unit
Go to Compensation Recovery Unit
Complaints
Go to Complaints and appeals
Crisis loans
Jobcentre Plus deals with these loans. Go to the Jobcentre Plus website for contact details.
D
Debt Management organisation
Go to Debt Management
Disability Living Allowance and Attendance Allowance
Warbreck House
Warbreck Hill
Blackpool
Lancashire
FY2 0YE
General enquiries about Attendance
Allowance and Disability
Living Allowance
Phone: 0845 7 12 34 56 – read about call charges.
Disabled Person's Tax Credit
The HM Revenue & Customs deals with Tax Credits. Go to the HMRC website for contact details.
E
Employment and Support Allowance
Jobcentre Plus deals with this benefit. Go to the Jobcentre Plus website for contact details
Executive Team
Contact the Department for Work and Pensions Senior Management Team by email or by writing to:
Departmental Secretariat
4th Floor
Caxton House
6-12 Tothill Street
London
SW1H 9NA
For enquiries about benefit claims and other general enquiries, please go to Contact us
F
Financial Assistance Scheme
Offers financial help to some people who have lost out on their pensions because their occupational pension scheme was under funded when it started to wind-up and their employer has been unable to make up the shortfall because it is insolvent or no longer exists.
Go to Financial Assistance Scheme
Fraud
Go to National Benefit Fraud Hotline
Funeral payments
Jobcentre Plus deals with these payments. Go to the Jobcentre Plus website for contact details.
H
Health and Safety Executive
Go to Health & Safety Executive website
Health costs
Go to Health costs on Directgov website
I
Incapacity Benefit
Jobcentre Plus deals with this benefit. Go to the Jobcentre Plus website for contact details
Income Support
Jobcentre Plus deals with this benefit. Go to the Jobcentre Plus website for contact details
Industrial Injuries Disablement Benefit
Jobcentre Plus deals with this benefit. Go to the Jobcentre Plus website for contact details
International – living and working abroad
Go to International – Addresses for enquiries about contributions and benefits
J
Jobcentre Plus
Go to the Jobcentre Plus website for contact details
Jobseeker Direct
The latest job vacancies and help finding the job that is right for you. For anyone who is looking for work.
Phone: 0845 60 60 234 – read about call charges
Textphone: 0845 60 55 255 – read more about textphones
Jobseeker's Allowance
Jobcentre Plus deals with this benefit. Go to the Jobcentre Plus website for contact details
M
Management of DWP
Maternity Allowance
Jobcentre Plus deals with this benefit. Go to the Jobcentre Plus website for contact details
Ministers
Contact a DWP Minister
Motability
Go to the Directgov website
N
National Benefit Fraud Hotline
To report suspected benefit fraud.
More information on the Targeting
benefit thieves website.
Phone: 0800 854 440 – read about call charges
Textphone: 0800 328 0512 – read more about textphones
National Insurance
The HM Revenue & Customs deals with National Insurance. Go to the HMRC website for contact details
O
Overseas Pensions Service
Advice on transfer of pensions overseas. Advice on medical cover and making claims overseas.
More contact information on Directgov
Phone: 0191 218 7777 – read about call charges.
Textphone: 0191 218 7280 – read more about textphones
P
Pension Credit Application Line
To apply for Pension Credit. (This link takes you to the Directgov website.)
Phone: 0800 99 1234 – read about call charges
Textphone: 0800 169 0133 – read more about textphones
Pensions Direct
Tyneview Park
Whitley Road
Benton
Newcastle Upon Tyne
NE98 1BA
General advice if your State Pension, widow's or bereavement benefits are already paid direct into a bank or building society account.
Phone: 0845 301 301 1 – read about call charges
Textphone: 0845 301 301 2 – read more about textphones
Pension Forecasting
Go to State Pension Forecasting
Q
Queen's birthday messages
Go to Birthday messages from Her Majesty the Queen and the Secretary of State (this link will take you to the DirectGov website)
R
Retirement Pension Forecasting
Go to State Pension Forecasting
S
Social Fund
Jobcentre Plus deals with this Fund. Go to the Jobcentre Plus website for contact details
State Pension
The Pension Service deals with pensions. Go to The Pension Service (Directgov) for contact details
State Pension forecasting
Information on getting and understanding a State Pension forecast.
Phone: 0845 300 0168 – read about call charges
Textphone: 0845 300 0169 – read more about textphones
Sure Start
Jobcentre Plus deals with this payment. Go to the Jobcentre Plus website for contact details
T
Tax Credits Helpline
The HM Revenue & Customs deals with Tax Credits. Go to the HMRC website for contact details
V
Vaccine Damage Payments Unit
Vaccine Damage Payments Unit (Directgov)
Vehicle Excise Duty Exemption
Go to the Directgov website for contact details
Veterans UK
The Veterans UK deals with war pensions. Go to the Veterans UK website for contact details
W
War Pensions
The Veterans UK deals with war pensions. Go to the Veterans UK website for contact details
Winter Fuel
For information about Winter Fuel Payments, a claim form or to report a change in your circumstances.
Phone: 0845 9 15 15 15 – read about call charges
Textphone: 0845 601 5613 – read more about textphones
Working Tax Credit
The HM Revenue & Customs deals with Tax Credits. Go to the HMRC website for contact details
Call charges
0800 numbers
Calls to 0800 numbers are free from BT landlines but you may have to pay if you use another phone company, a mobile phone, or if you are calling from abroad. Calls from mobile phones can cost up to 40p a minute, so check the cost of calls with your service provider.
0845 numbers
From June 2009, calls to 0845 numbers from BT landlines should cost no more than 4p a minute with a 3p call set up charge. You may have to pay more if you use another phone company or a mobile phone, or if you are calling from abroad. Calls from mobile phones can cost up to 40p a minute, so check the cost of calls with your service provider.
0870 numbers
From June 2009 calls to 0870 numbers from BT land lines should cost no more than 8p per minute with a 3p call set up charge. You may have to pay more if you use another phone company or a mobile phone, or if you are calling from abroad. Calls from mobile phones can cost up to 40p per minute, so check the cost of calls with your service provider.
Textphones
The textphone numbers we provide are for people who find it hard to speak or hear clearly. If you do not have a textphone, some libraries or Citizens Advice Bureaus may have one. Textphones do not receive text messages from mobile phones.
