Contact us
We want to help you to contact the right part of the Department, so we can deal with your query or complaint quickly.
Need information? Jobseeking, benefits and pensions information is on Directgov
Jobseeking, benefits and pensions – who to contact
Who to contact to:
- make a claim
- get information about a claim
- report a change of circumstances.
- Jobcentre Plus – who to contact (Directgov)
- The Pension Service – who to contact (Directgov)
- Disability and carers benefits – who to contact (Directgov)
- Child Support Agency
- Overseas enquiries and benefits (Directgov)
Complaints and appeals
The Department for Work and Pensions is committed to providing quality services. If you are not satisfied, we want to hear your complaint. For some decisions, you can appeal to an independent tribunal.
Data Protection requests
The Data Protection Act 1998 gives you the right to know what information we hold about you.
Freedom of Information requests
The Freedom of Information (FoI) Act 2000 gives everyone the right to access information held by public authorities.
Solicitors and legal representatives
If you are a solicitor or a legal representative acting on behalf of an individual, write to the office that deals with them. You must include a letter of authority from the individual if you want us to provide information about them.
Solicitors sending documents to the Secretary of State
If you are a solicitor or a legal representative acting on behalf of an individual, please write to the office that deals with them. You must include a letter of authority from the individual if you want us to provide information about them.
Solicitors serving legal documents on the Secretary of State should send them to the following address. Please do not send any other documents to this address.
DWP Litigation Division
5th Floor
The Adelphi
1-11 John Adam Street
London
WC2N 6HT
Contact DWP ministers
Government Ministers receive a large volume of correspondence and will only respond personally in exceptional cases. Ministers cannot intervene in individual cases – about benefit entitlement, for example.
Website feedback
We are interested in any feedback that will help us improve this website – for example, its design and ease of use.
