Child Support Agency – employers' views on setting up and processing Deduction from Earnings Orders
by Ashfa Slater and Kate McPhillips
In its Operational Improvement Plan (OIP), produced in February 2006, the Child Support Agency (CSA) set out steps to improve the Agency’s performance, including plans to increase the use and effectiveness of Deduction from Earnings Orders (DEOs). As part of the OIP, the CSA will use DEOs earlier and more frequently for those who default on other payment arrangements or indicate that they are unlikely to pay. CSA commissioned this research to better understand employers' interactions with the Agency and the DEO process to inform implementation of this element of the OIP.
The aim of this small, qualitative study was to examine the views and experiences of employers and payroll organisations (who are contracted by employers) regarding the ease or difficulty of setting up and paying DEOs and voluntary deduction from earnings arrangements (VDEAs) to CSA. The research also looked at employers' perceptions of the support service and employer-specific communications they receive from the CSA.
September 2008 48 pages 297x210mm
ISBN 978 1 84712 439 5
(160KB)