Pathways to Work: the experiences of existing customers. Findings from a survey of existing incapacity benefits customers in the first seven pilot areas
By: Jon Hales, Oliver Hayllar, Christianah Iyaniwura and Martin WoodThe Pathways to Work pilots were introduced for new and repeat incapacity benefits claimants in three Jobcentre Plus districts in October 2003 and a further four Jobcentre Plus districts in April 2004. In February 2005, a modified version of Pathways was extended to existing incapacity benefits claimants with claims of around one to three years' length.
This report presents findings from a large scale face-to-face survey of 2,207 existing customers in the original seven Pathways to Work pilot areas. This study, conducted by the National Centre for Social Research, provides a description of the customer profile, their experiences of involvement with Pathways to Work, their work and other outcomes. The report also presents specific analysis according to different age groups and for customers with mental health conditions.
October 2008 129 pages 297x210mm
ISBN 978 1 84712 437 1
(1.35 MB)