Local Authority Omnibus Survey Wave 9
In-House Report No. 148
By Claire Durrant, Elaine Winter, Sharon Gibbens And Simon Courage
This report presents the findings of the ninth wave of the Omnibus Survey of local authority Housing Benefit (HB)/Council Tax Benefit (CTB) managers. The scope of the research covered the following:
Quarterly monitoring reports
Changes to the HB/CTB administration subsidy system
Awareness and use of the Help Team Toolkit
Changes to the Security Against Fraud and Error (SAFE) scheme
Registered Social Landlord (RSL) Verification Framework (VF) scheme
Fraud and error: Joint working
SOL Prosecutions
Programmes Protection Working Party
Security BVPI No. 76
Benefit Fraud Inspectorate
Appeals Service
The Survey was conducted between October and December 2003 and undertaken
by NOP World on behalf of the Department.
September 2004
ISBN 1 84388 309 0 Paperback
Read the report - Local Authority
Omnibus Survey Wave 9 