Local Authority Experience in Outsourcing Housing and Council Tax Benefits
In-House Report No. 115
By: John Harvey, Robin Gray, Geoff Fimister, Ken MacNeill (IRIS Consulting with IRRV Solutions)
This report sets out the findings of a research project into the impact and effects of outsourcing Housing Benefit (HB) and Council Tax Benefit (CTB) administration carried out by IRIS Consulting and IRRV Solutions on behalf of the Department for Work & Pensions (DWP). The main objectives of the study were to see what lessons could be derived from local authority experience to date, to draw out the policy messages and to produce a good practice guide.
2003
ISBN 1 84388 168 3 Paperback
Read the report - Local Authority Experience
in Outsourcing Housing and Council Tax Benefits 