5. Guidance for injured person's representatives
The compensator will give us your details when he notifies us of the compensation claim.
You should always give the compensator your client's full name, address, date of birth and National Insurance number. You should also provide as much information as possible about the injured person's injuries or nature of the disease.
If your client has had a road traffic accident or attended hospital for an injury on or after 29 January 2007, it is essential that you provide details of the hospital(s) attended, and whether the accident happened during the course of the injured person's employment.
If you give incorrect or incomplete details it may cause delay or inaccuracies in calculating the amount of recoverable benefit and or lump sum payment.
If the injured person has been known by any other name, e.g. maiden name, please give details.
The compensator must request a Certificate before he pays compensation. You cannot request a Certificate, but you will be sent a copy of the Certificate.
If the injured person disagrees with the amount of benefit and or lump sum specified on the Certificate, they may ask for it to be reviewed (see Section 6 Reviews and Appeals). If necessary a fresh Certificate will be issued.
The injured person may also appeal against a Certificate. An appeal cannot be made until after final settlement of the claim and the compensator has repaid the total amount of recoverable benefits and or lump sum payments to the Secretary of State.
An injured person may only appeal if the amount of compensation he or she receives has been reduced by the compensator to take account of benefit and or lump sum recovery in accordance with section 8 of the 1997 Act and Regulation 12 of the Social Security (Recovery of Benefits) (Lump Sum Payments) Regulations 2008.
The law only allows the compensator to apply for a Certificate. If you need to know the amount of benefits and or lump sums your client has received you may ask us for a statement of benefits and or lump sums.
If you are pursuing a claim for professional negligence or criminal injuries compensation, or need benefit details outside the five-year statutory period on behalf of your client please contact the injured person's benefit paying office.
Please note: Regulation 4 of the Social Security (Recovery of Benefits) Regulations 1997 and Regulation 16 of the Social Security (Recovery of Benefits) (Lump Sum Payments) Regulations 2008 refers to Information to be provided by the injured person.