Direct Payment – Information and advice for Local Authorities, Agents and Appointees
If you receive benefits or a state pension, your money will be paid straight into an account . This is the safest way to pay you and lets you choose how and when you get your money. Most bank and building societies have arrangements that will let you collect cash over the counter at post offices.
We have provided the following Factsheets to explain the help available with collecting State Pension or pension payments
- Third Party Access Factsheet (15KB)
Third Party Access Factsheet - Welsh (27KB)
This Factsheet provides carers with advice and options to discuss with customers when deciding on someone else collecting their benefit or pension.