Quick guides for partners: improving our service through partners
DWP established the Partnerships Pathfinder Programme to help us to size face to face services, to build partners’ understanding of the channels available through which to access DWP benefits, and to understand the opportunities arising from planning the delivery of public services across a community.
As part of the Programme we have developed the following “quick guides” with our partners in Buckinghamshire, Brent and the Isle of Wight. They aim to aid and support partners when completing applications for welfare benefits, support customers to be prepared for contact with the Department and to support wider access routes to telephony and digital channels.
- Access to DWP Services (59KB)
- Working with Partnership Managers (49KB)
- How to Access Benefits Via Directgov (248KB)
- Teleclaims Service (69KB)
- Face to Face Service (45KB)
- Preparing Customers for Contact (45KB)
- How to Access Forms and Leaflets (40KB)
- Attendance Allowance – Hints and Tips (46KB)
- Disability Living Allowance – Hints and Tips (49KB)
- State Pension and Pension Credit (46KB)
- Carers Allowance and Carers Credit (63KB)
- Personal Independence Payment (30KB)
We are currently developing more guides.
If you would like further information about how to work in partnership with DWP or if you have any comments for further product development please e-mail us at: exeter.partnershipstrategy-devteam@dwp.gsi.gov.uk
Testing the products with partners has helped assure their quality. However, if you do find details to be incorrect please let us know.
Working with partners
The following report details our work with partners to develop the quick guides.
Brent, Buckinghamshire and the Isle of Wight pathfinder
- Channel appropriateness and building capability of partners to improve preparedness of customers – Brent, Buckinghamshire and the Isle of Wight – result report (193KB)
- Channel appropriateness and building capability of partners to improve preparedness of customers – Brent and Buckinghamshire and the Isle of Wight – interim report (215KB)
- Channel appropriateness research summary (62KB)
Other Pathfinder activity undertaken
Newcastle pathfinder
- Investigating unmet demand for Local Service Face to Face services – Newcastle (Scotland and the South) – final report (194KB)
- Unmet need for face to face service summary report (65KB)
