Quick guides for partners: improving our service through partners
DWP established the Partnerships Pathfinder Programme to help us to size face to face services, to build partners’ understanding of the channels available through which to access DWP benefits, and to understand the opportunities arising from planning the delivery of public services across a community.
As part of the Programme we developed a set of “quick guides” with our partners in Buckinghamshire, Brent and the Isle of Wight. These Quick Guides aim to aid and support partners when completing applications for welfare benefits, support customers to be prepared for contact with the Department and to support wider access routes to telephony and digital channels.
- List of quick guides for partners (27KB)
(Published January 2013) - DWP Enquiry Service (46KB) (Published February 2013)
- Access to DWP Services (48KB) (Updated January 2013)
- Working with Partnership Managers (41KB) (Updated January 2013)
- How to Access Benefits via GOV.UK (42KB) (Updated January 2013)
- Teleclaims Service (47KB) (Updated January 2013)
- Face to Face Service (32KB) (Updated January 2013)
- Preparing Customers for Contact (42KB) (Updated January 2013)
- How to Access Forms and Leaflets (33KB) (Updated January 2013)
- Attendance Allowance – Hints and Tips (38KB) (Updated January 2013)
- Disability Living Allowance – Hints and Tips (42KB) (Updated January 2013)
- State Pension and Pension Credit (44KB) (Updated January 2013)
- Carers Allowance and Carers Credit (45KB) (Updated January 2013)
- Personal Independence Payment (65KB) (Updated December 2012)
If you would like further information about how to work in partnership with DWP or if you have any comments for further product development please email the partnerships team at dwp.partnerships@dwp.gsi.gov.uk
Testing the products with partners has helped assure their quality. However, if you do find details to be incorrect please let us know.
