Advisers and intermediaries

The latest information about services and benefits for advisers and intermediaries – from the Department for Work and Pensions.

Work Clubs – updated 3 February 2012
Enterprise Clubs – support for self-employment – updated 3 February 2012
Touchbase e-zine – February 2012 (714KB)
National Partnership Team – including Partnership Manager contacts – published 5 January 2011
DWP Stakeholder bulletin – January 2012 (76KB) – published 19 January 2012
DLA Child claim packs – ordering arrangements – published 6 December 2012
Get Britain working – back to work support from Jobcentre Plus – FAQs – updated 2 December 2011
Digital December – getting people online – published 1 December 2011

More updates

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Keep in touch with DWP

The Department manages its relations with customer representatives in a number of ways. We help you keep in touch with developments in the Department through our:

Forum and groups
Magazines and newsletters

Forums and groups

We run a series of forums where we meet customer representatives, advisers, intermediaries and other professionals.

DWP customer representative forums

The DWP Equality Schemes Customer Reference Group helps the DWP to involve customers and acts as a consultative group in the development the Department’s equality schemes.

Equality Schemes Customer Reference Group

The Jobcentre Plus Customer Representative Group Forum enables Jobcentre Plus to consult with and receive feedback from key customer groups on benefit delivery and customer service issues.

Jobcentre Plus Customer Representative Group

The Pension, Disability and Carers Service Advisory Forum enables PDCS to consult with and seek feedback from its customer groups.

PDCS Advisory Forum

E-zines

"Touchbase" is the Department for Work and Pensions monthly e-zine for advisers, intermediaries and other professionals. It replaces the quarterly Touchbase magazine from October 2010.

Touchbase e-zine

Pension, Disability and Carers Service (PDCS) "In the Know" e-zine includes a round up of changes that PDCS is planning to deliver in the short and long term. It also tells you about any partnership activities happening at a national, regional and local level.