Advisers and intermediaries
The latest information about services and benefits for advisers and intermediaries – from the Department for Work and Pensions.
- Touchbase e-zine – May 2012 (855KB)
– 8 May 2012 - Employment and Support Allowance claimant journey – 8 May 2012
- Changes to contribution-based Employment and Support Allowance – updated 1 May 2012
- Benefit cap – Updated 23 April 2012
- DWP Stakeholder bulletin – April 2012 (35KB) – 23 April 2012
- New Enterprise Allowance – revised information for Merseyside – updated 16 April 2012
Adviser and intermediary updates RSS feed | What is RSS?
Keep in touch with DWP
The Department manages its relations with customer representatives through forums, groups and the Touchbase e-zine.
Forums and groups
We run a series of forums where we meet customer representatives, advisers, intermediaries and other professionals.
The DWP Equality Schemes Customer Reference Group helps the DWP to involve customers and acts as a consultative group in the development the Department’s equality schemes.
The Jobcentre Plus Customer Representative Group Forum enables Jobcentre Plus to consult with and receive feedback from key customer groups on benefit delivery and customer service issues.
E-zines
"Touchbase" is the Department for Work and Pensions monthly e-zine for advisers, intermediaries and other professionals. It replaces the quarterly Touchbase magazine from October 2010.
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