Decision Maker
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Job title |
Decision Maker |
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Grade |
Executive Officer |
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Job reference |
IRC64086 |
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Business area |
The Pension Disability and Carers Service |
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Location |
Bristol |
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Hours |
Full time posts for the duration of contract. Hours of attendance are 37 per week through flexible working |
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Salary |
£20240 - £24230 a year |
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Closing date |
11/11/09 |
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Term of contract |
Fixed term for up to 12 months with a possibility of permanence |
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Description |
Bristol Disability Benefit Centre is based at Flowers Hill, Brislington, Bristol and processes entitlement to Disability Living Allowance and Attendance Allowance. These are non-means-tested tax-free benefits for people who need help with personal care or have walking difficulties because they are physically or mentally disabled. Unlike most other benefits, they are not conditional on unemployment or low income. Decision Makers Executive Officers (EO) make decisions in accordance with the policy governing Disability Living Allowance and Attendance Allowance. You will be expected to manage your workflow to meet the targets of clearance times for claims and meet your own personal targets as set by the unit. You will be expected to positively contribute to the standard of service to all customers by giving a professional, efficient and excellent service as laid down in the Pension Disability and Carers Service Business Plan. You will be expected to work independently using own initiative. Gather, interpret, analyse and process information to reach sound, unbiased decisions. Identify and suggest ways of improving customer service, adjusting own working practices as necessary. Manage external/internal customer and third party queries by telephone, post and e-mail. Respond promptly to customer enquires; ensuring information given is accurate, treat customers fairly and courteously at all times. Competent drafting and telephone skills are essential; the use of the telephone to gather information is a key requirement of the Decision Maker role. |
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Competencies |
You will need to show evidence of the following competencies:
We suggest that you print copies of the competencies as you will need them if you get to the next stage of the selection process. |
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Application form |
Use the following application form: Personal details application form (285KB) RTF (OCAT form) We will not accept applications on any other version of the form. The next stage in the selection process will be an on line test. After the closing date you will receive an email (to the email address supplied by you) giving further details and a link to the test. This will be followed by a further email containing your login password. Please check your spam/junk mail as your email provider may filter them to here. The test will be available from 16th November 2009 until midnight of 19th November 2009. Unfortunately we will not be able to progress any applications from applicants that have not completed the test by this time. If successful at test you will be invited to an interview on Saturday 28th November, you must be available for that date. |
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Contact details |
The DWP recruitment process is partly automated so you need to ensure the following steps are taken to progress your application smoothly. You must ensure;
Failure to do the above could result in your application being delayed or possibly even rejected. Please email your application to : Email: essr.landcteam@dwp.gsi.gov.uk Please include reference IRC64086 and your name in the subject box This email address is for application forms only. We will not reply to any other correspondence sent to this email address. If you have a disability and require support please contact us on 0191 218 7504 or 0191 218 7277. |
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DWP is committed to providing services which embrace diversity and which promote equality of opportunity. We also offer a guaranteed interview scheme for disabled applicants who meet our minimum selection criteria.
Application forms and information in Welsh and alternative formats are available on request.
We will not tolerate discrimination on any of the following: gender, marital status, sexual orientation, race, colour, nationality, religion, age, disability, HIV positivity, working pattern, caring responsibilities, trade union activity, or political beliefs – or any other grounds.
