Executive Officer
We suggest that you print copies of the competencies as you will need them if you get to the next stage of the selection process.
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Job title |
Executive Officer |
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Grade |
Band C |
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Job reference |
IRC 64065 |
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Business area |
Jobcentre Plus |
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Location |
Vacancies across Jobcentre Plus, NW CSD Greater Manchester East and West and Greater Manchester Central District Greater Manchester East and West District. Offices include Stockport/ Tameside, Oldham/Rochdale, Bury/Bolton and Wigan/Leigh Vacancies across Great Manchester Central District. Offices include: Alexandra Park, Altrincham, Stretford, Irlam, Salford, Eccles, Worsley, Cheetham Hill, Newton Heath, Openshaw, Longsight, Rusholme, Chorlton, Didsbury, Wythenshawe Successful candidates will only be considered for the office/offices stated on their preference sheet which they will complete during the assessment process. |
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Hours |
Full Time The full time working week for Jobcentre Plus is 37 hours You may be a required to work at anytime between the hours of 8am and 8pm on any day between Monday to Friday and 9am-5pm on a Saturday. |
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Salary |
Starting Salary £20,240 (pro rata for part time) on a scale of £20,240 to £24,230 |
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Closing date |
11th November 2009 |
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Term of contract |
Fixed term Appointment which could last up to 30/11/10 with limited possibility of extension or permanency. These posts are for a fixed period due to a temporary increase in demand for our services related to the economic downturn. Existing staff are excluded from applying for posts in their current grade to avoid destabilising the business - Workforce Management Bulletin 111/2007 applies. At this stage, these posts are solely for customer facing roles in a Jobcentre successful applicants may be offered equivalent posts in other parts of our business such as Benefit Delivery Centres/Contact Centres. |
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Description |
A number of exciting opportunities have arisen in the Department for Work and Pensions within Jobcentre Plus where you can be part of an organisation that makes a real difference to the lives of others. Typical roles may include dealing with members of the public face-to-face in local Jobcentres; managing teams processing benefit in our benefit delivery centres or managing teams taking claims from customers over the phone in our contact centres. We are looking to recruit people who are customer focused, able to build constructive relationships and who are committed to providing a professional service. Typical duties include Jobcentres Carry out interviews with customers seeking work, helping them to identify realistic job goals and the steps required to overcome barriers to them finding work. Work with colleagues and Jobcentre Plus partners to ensure customers get the support they need to gain employment Lead a team of people who conduct discussions with customers to review their efforts to find work, answer enquiries, give advice and check customer information. Develop those staff and monitor their work to make sure the highest levels of customer service are maintained. Manage the flow of customers through the Jobcentre, ensuring customers are signposted to the correct service. Monitor demand for services and direct staff to meet that demand ensuring customers are helped quickly and courteously Benefit Delivery Centre Manage a team of people responsible for answering enquires on benefit claims or the processing and maintenance of benefit claims, allocating and monitoring clearance of work, interpreting Management Information and answering complex queries. Make decisions, provide explanations, reconsider decisions and prepare appeal submissions on benefit claims. Contact Centre’s Manage a team of people providing the focal point for customers making enquiries to Jobcentre Plus services using the telephone. You will support them in delivering excellent customer service by telephone, manage their performance and deal with complex or difficult queries. All posts involve ongoing use of management information to monitor and improve personal/team performance. The Civil Service is an equal opportunities employer. |
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Competencies |
You will need to show evidence of the following competencies:
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Application form |
Apply Online by visiting the DWP website: www.dwp.gov.uk |
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Contact details |
Email your application to ESSR.Northwest@dwp.gsi.gov.uk Please include reference IRC 64065 and your name in the subject box. We cannot accept applications without the job reference number in the subject line of the email. Before you apply, please save your fully completed application form under your full name, (Surname first, followed by your forename) before you attach it to the e-mail. This email address is for application forms only, we will not reply to any other correspondence sent to this email address. If you have a disability which prevents you from applying online and need to request an application pack please call 0845 6032694. |
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DWP is committed to providing services which embrace diversity and which promote equality of opportunity. We also offer a guaranteed interview scheme for disabled applicants who meet our minimum selection criteria.
Application forms and information in Welsh and alternative formats are available on request.
We will not tolerate discrimination on any of the following: gender, marital status, sexual orientation, race, colour, nationality, religion, age, disability, HIV positivity, working pattern, caring responsibilities, trade union activity, or political beliefs – or any other grounds.
