Impact Assessments

The process for actively promoting equality in the development of services to all customers is called an Impact Assessment. Completing and publishing Impact Assessments is a legal requirement and demonstrates The Pension Service's commitment to equality.

• Cwmbran Pension Centre – change of opening time from 07.00 to 07:30 – equality impact assessment (280KB)
• Pensions Reform Equality Impact Assessment – July 2008 (70KB)
• Improved change of circumstances and enquiries process (race) – August 2007 (25KB)
• Improved change of circumstances and enquiries process (gender) – August 2007 (25KB)
• Improved change of circumstances and enquiries process (disability) – August 2007 (25KB)
• Improved Pension Credit application process (disability) – July 2006 (25KB)
• Improved Pension Credit application process (race) – July 2006 (25KB)