Publications
This is the corporate publications page for The Pension Service.
Customer Charter
Our Customer Charter tells you what you can expect from The Pension Service. It also tells you what you can do to help us and what to do if things go wrong.
- Customer Charter (56KB)
PDCS Strategy for Partnerships and External Relations
This strategy outlines how we will deliver one of the six strategic imperatives for our Agency: "to build our credibility and reputation with our partners and stakeholders."It sets out the objectives, priorities and high level delivery plan which will support the Agency vision: "Working Together to Make Lives Better."
Our business plan
This is the first business plan for the new Pension, Disability and Carers Service. The plan outlines the new combined agency’s plans and objectives for the period April 2009 to March 2010. It summarises the progress we intend to make as well as our targets and objectives for the year.
Equality schemes
The Department for Work and Pensions published its revised race, disability and gender equality schemes on 29 May 2008.
The schemes set out how we will take forward our legal duties and how we will work towards equality for all our customers and staff. They build on the work set out in the Department’s previous schemes and action plans.
