Customer service
The Pension Service – Our Service Standards
Our Service Standards leaflet tells you what you can expect from The Pension Service. It also tells you what you can do:
- to help us
- if things go wrong
- if you are unhappy with something we have done
- if you think we have done something wrong
- The Pension Service - Our Service Standards (237KB)
- Y Gwasanaeth Pensiwn Ein Safonau Gwasanaeth (146KB)
DWP Customer Charter
The Pension Service is part of the Department for Work and Pensions. We aim to provide a high quality and efficient service to all our customers. The DWP Customer Charter sets out the standards you can expect from us and what your responsibilities are in return.
The Pension Service customer survey
The survey was commissioned by the Department for Work and Pensions to assess the performance of The Pension Service in relation to its obligations under its Customer Charter and Public Service and Service Delivery Agreements.
Annual customer feedback report
Our annual customer feedback report highlights our top five complaints and compliments.
