Customer service
The Pension Service Customer Charter
Our Customer Charter tells you what you can expect from The Pension Service. It also tells you what you can do to help us and what to do if things go wrong.
DWP Customer Charter
The Pension Service is part of the Department for Work and Pensions. We aim to provide a high quality and efficient service to all our customers. The DWP Customer Charter sets out the standards you can expect from us and what your responsibilities are in return.
Tell us how to improve our service
We want to hear your comments and complaints about our service. This leaflet tells you what to do if:
- you are unhappy with something we have done
- you think we have done something wrong.
PDCS Advisory Forum
The PDCS Advisory Forum provides an effective way of consulting with customer groups – as well as enabling customer groups to raise issues, provide input and obtain feedback.
The Pension Service customer survey
The survey was commissioned by the Department for Work and Pensions to assess the performance of The Pension Service in relation to its obligations under its Customer Charter and Public Service and Service Delivery Agreements.
Annual customer feedback report
Our annual customer feedback report highlights our top five complaints and compliments.
