Targets 2010 to 2011
The Minister for Employment has agreed to remove three targets from the 2010-11 Jobcentre Plus business targets suite, at this, the mid-year stage (October 2010). This has been done to provide a stepping stone for the introduction of a new ‘performance management framework’ from April 2011.
As a result, we will cease to report performance against the:
- Interventions Delivery Target (IDT) from the beginning of July 2010
- Customer Service Target (CST) from the beginning of October 2010, and
- Employer Engagement Target (EET) from the beginning of August 2010.
The services that Jobcentre Plus provide for customers and employers still remain a priority and interim measures have been put in place to take us to April 2011.
The new framework will allow Jobcentre Plus to focus on key priorities – helping people move into employment and reducing the amount of money lost through fraud and error.
Jobcentre Plus's main targets are agreed with the Secretary of State for Work and Pensions, and published in the annual business plan. These targets are designed to improve overall productivity, efficiency and effectiveness.
Helping people into work – Job Outcome Target
To achieve a total points score of 11.47 million based on the job outcomes Jobcentre Plus achieves.
Helping employers to recruit – Employer Engagement Target
To achieve 91% in the delivery of services to employers according to the standards we have set for our business.
Delivering a good service to our customers – Customer Service Target
To achieve 86% in the delivery of services according to the standards we have set for our business.
Providing work-focused support at the right time – Interventions Delivery Target
To ensure that Jobcentre Plus work-focussed support is given to customers at the correct time in 85% of cases measured.
Timely processing of benefit claims – Average Actual Clearance Time
To process claims within an average number of working days.
This target applies to our three main benefits:
- Income Support – 9 days
- Jobseeker’s Allowance – 11 days
- Employment and Support Allowance – 14 days.
Fraud and error
To ensure that losses from fraud and error in paying Income Support and Jobseeker’s Allowance amount to less than 4.2% of overall expenditure.
Jobcentre Plus and the Department for Work and Pensions are jointly responsible for this target. The latest information is published here
- Fraud and Error in the Benefit System (DWP Statistics website)
