Targets 2009 to 2010
Jobcentre Plus's main targets are agreed with the Secretary of State for Work and Pensions, and published in the annual business plan. These targets are designed to improve overall productivity, efficiency and effectiveness.
Helping people into work – Job Outcome Target
To achieve a total points score of 9 million based on the job outcomes Jobcentre Plus achieves.
Helping employers to recruit – Employer Engagement Target
To achieve 92% in the delivery of services to employers according to the standards we have set for our business.
Delivering a good service to our customers – Customer Service Target
To achieve 86% in the delivery of services according to the standards we have set for our business.
Providing work-focused support at the right time – Interventions Delivery Target
To ensure that Jobcentre Plus work-focussed support is given to customers at the correct time in 85% of cases measured.
Timely processing of benefit claims – Average Actual Clearance Time
To process claims for Income Support customers within an average of 10 working days. To process claims for Jobseeker’s Allowance customers within an average of 11.5 working days.
Fraud and error
Jobcentre Plus contributes to the Departmental target for the Monetary Value of Fraud and Error. The latest information is here – Fraud and Error in the Benefit System (DWP Research and Statistics website)
National performance
