Job Outcome Target 2008 to 2009

Target: 11.1 million job outcome points

What is the target?

The Job Outcome Target measures the number of our customers who move into work, whether through a referral by a Jobcentre Plus Adviser or one of our contracted providers or via our self-service channels such as an electronic job point or the internet.

How does it work?

Performance is measured using a points system. Every time we help someone into a job we earn points towards our Job Outcome Target. Jobcentre Plus customer records are matched with information from Her Majesty's Revenue and Customs (HMRC) systems to identify when our customers have moved into work. When there is a match, the job outcome is converted into points depending on the customer group. The higher the priority of the customer, the more points are achieved.

For example:

helping an unemployed lone parent into work – 12 points
helping an employed person change jobs – 1 point
Reporting of 2008-09 performance will begin November 2008.

• Detailed explanation of the Job Outcome Target points system (39KB)
• National performance against targets (65KB) 
• Latest district level data (129KB) 

There is a delay in employers notifying HM Revenue and Customs when an employee starts work, therefore there will be a delay of approximately 8 months before we are able to publish final in-month figures for Job Outcome Target performance.

HMRC data

The JOT performance reported by Jobcentre Plus is based on information received from HMRC about people entering employment. Due to planned IT changes carried out within HMRC to improve their PAYE processing systems, reduced levels of data have been received in June and July. This means that final JOT performance for January and February 2009 will be under-reported.

The backlog of data is due to be fully processed by HMRC in time for the August 2009 download. If this is the case, then March 2009 performance will be reported at normal levels. However, if the backlog has not been cleared, March 2009 performance may also be under-reported.

It will not be possible to estimate the overall effect on the final performance figures for January-March 2009 until September 2009. End-of-year performance figures for 2008/9 will be provisional until this analysis has been carried out.