Employer Engagement Target 2008 to 2009
Target: 92%
What is this target?
This target measures how well we deliver our services to employers. Our target for 2008–09 is to achieve 92% in the delivery of services to employers according to the standards we have set for our business.
How does it work?
This target is measured under three headings:
| Measure | Contribution | How it is measured |
|---|---|---|
| Outcome | 70% | Percentage of employers who respond ‘yes’ in a telephone questionnaire to: A) was the vacancy filled? B) was the vacancy filled in a timescale that met your needs? |
| Timeliness | Overall 15% | 5% Online vacancy taking service availability. The percentage of time the online service is available to users. 10% Telephone vacancy taking service availability. The percentage of calls answered against calls received. |
| Accuracy / Professionalism | 15% | Percentage is calculated by measuring the responses given during calls to the telephone based vacancy taking service advisors using pres-set questions. |
These three elements make up the overall national target of 92%.
Employer Engagement Target data is updated each quarter (April – June, July – September, October – December, January – March).
