Jobcentre Plus Targets 2008 to 2009
Jobcentre Plus’s main targets are agreed with the Secretary of State for Work and Pensions, and published in the annual business plan. These targets are designed to improve overall productivity, efficiency and effectiveness.
Helping people into work – Job Outcome Target
To achieve a total points score of 11.1 million based on the job outcomes Jobcentre Plus achieves.
Helping employers to recruit – Employer Engagement Target
To achieve 92% in the delivery of our services to employers according to the standards we have set for our business.
Delivering a good service to our customers – Customer Service Target
To achieve 86% in the delivery of services according to the standards we have set for our business.
Providing work-focussed support at the right time – Interventions Delivery Target
To ensure that Jobcentre Plus work-focussed support is given to customers at the correct time in 86% of cases measured.
Timely processing of benefit claims – Average Actual Clearance Time
To process customer claims for Incapacity Benefit, Income Support and Jobseeker's Allowance within an average number of working days: Incapacity Benefit 15 days, Income Support 10 days and Jobseeker's Allowance 11.5 days.
Fraud and error
Jobcentre Plus contributes to the Departmental target for the Monetary Value of Fraud and Error. The latest information is here – Fraud and Error in the Benefit System (DWP Research and Statistics website)
