Stakeholders
We believe that a shared concern to improve our service to customers is at the heart of the relationship Jobcentre Plus has with stakeholders – organisations that represent the interests of our individual customers.
Our aim is to:
- keep stakeholders up to date with Jobcentre Plus developments through the most appropriate means, including regular face to face meetings
- ensure stakeholders receive a clear and accurate response to issues and questions raised with us, in a reasonable timeframe and to their satisfaction
- work with stakeholders in a focused way to tackle the most important issues.
Third sector organisations (voluntary and community sector)
Jobcentre Plus recognises the importance of partnership working with the third sector (voluntary and community organisations, charities, social enterprises, cooperatives and mutuals both large and small) in assisting our joint customers to move from welfare to work.
Organisations that make up the third sector often already have the trust of many of our customers, including those currently not actively engaged with Jobcentre Plus.
It is therefore important that we support the thriving third sector, enabling them to campaign for change, deliver public services, strengthen communities and develop our relationships to make them effective stakeholders.
We also run periodic events of our stakeholders to take views on particular issues.
If you have any questions, or would like more information on working with Jobcentre Plus, please send an email to the Stakeholder Team.
Keeping in touch
We want to ensure that we keep our stakeholders up to date with the latest news on Jobcentre Plus, including regular updates about progress on modernisation, performance, changes to benefit rules etc. One of the key ways we do this is through the Touchbase e-zine, a monthly DWP newsletter for all stakeholders with an interest welfare, benefits, and support available to people of working age.
Liaison with stakeholders
Jobcentre Plus District Managers are responsible for the delivery of services and for ensuring good service for individual customers.
Our District External Relations Managers work directly to District Managers and it's their job to establish and maintain good working relations with local stakeholders including customer representative groups.
All Districts have liaison and communication arrangements with key local stakeholders. This helps ensure issues can be raised with the appropriate people in Jobcentre Plus and resolved as quickly as possible.
If you are a stakeholder and have local issues to raise you will need to speak to the District External Relations Manager in the first instance. Please email us to request local contact details.
District External Relations Manager will be able to escalate issues via the District Manager, and then onto the Region if necessary.
National liaison
At a national level, responsibility for liaison with stakeholders sits with the Jobcentre Plus Customers and Stakeholders Division. The Stakeholder Team works with stakeholders to resolve national policy and customer service issues and supports a number of national level liaison groups. This includes the Customer Representative Group Forum.
