Glasgow District
- Useful Contacts in Glasgow
- District Manager
- External Relations Manager
- Local Partnership Manager
- Third Party Provision Manager
- Childcare Partnership Manager
- Care Partnership Manager
- Mental Health Coordinator
- Disability Programme Monitoring Manager
- Glasgow District Background
- Our Customers
- Employers
- Service Delivery
- Jobcentre Plus Rollout
- Benefit Processing
- District Partnership Structures
Useful Contacts in Glasgow
Contact Jobcentre Plus - Customers
If you are an employer wishing to place a vacancy call Employer Direct on 0845 601 2001
District Manager
David Collieis the District Manager for Glasgow and has overall responsibility for the 17 Glasgow Jobcentres.
External Relations Manager
Pauline McKay liaises with a wide range of external partners to ensure Jobcentre Plus plays a key role in the social and economic regeneration of the city of Glasgow.
Local Partnership Manager
Any Partner wishing to work with Glasgow District should contact, in the first instance, Alison Campbell. Alison is Glasgow District’s Local Partnership Manager with responsibility for all partnership working and Welfare to Work issues within the District.
Third Party Provision Manager
The Third Party Provision Manager is to negotiate and manage local contracted non-contracted provision to ensure it meets the needs of all customers and contributes towards local performance.
Childcare Partnership Manager
Kathie McEwen is the specialist for Addiction, Homelessness Criminal Justice and Childcare/Lone Parent issues.
Care Partnership Manager
Anne Smith provides specialist advice on the Jobcentre Plus role within the governments Care Strategy and will work in partnership with care organisations to identify opportunities for carers who choose to begin a journey into employment.
Mental Health Coordinator
Susanne Barr is currently covering this post and is the specialist source of support for Jobcentre Plus adviserswho needadvise on signpostingand information relating to Mental Health issues that customersface. Workingin partnership withorganisations to ensure all sources of help and assistance are identified.
Disability Programme Monitoring Manager
Susanne Barr monitors the customer experience on Work Preparation and Workstep programmes. She also leads on New Deal for Disabled People network.
Glasgow District Background
Glasgow District is one of 6 Jobcentre Plus Districts in Scotland, covering the area within the Glasgow City Council boundary. The Glasgow labour market has changed significantly over the last 30 years. In the early 70’s nearly 50% of jobs were in construction or production. Glasgow has reflected the national trend in labour market changes and now there are less than 25% of these jobs. The majority of jobs are now in the service sector. Over the last 20 years, Glasgow has become a major hub of the Scottish economy.
The city is home to 13,750* firms, including one-quarter of Scotland’s Largest businesses (* Source-BERR – Nomis March 2010). Prior to the recession Glasgow’s jobs base had grown at nearly twice the rate for Scotland and Britain but as a result of the recession there have been significant redundancies. The city is pivotal to the function of the local labour market attracting significant numbers of workers from surrounding local authority areas (source-Scottish Enterprise).
The number of working age residents in the city is 392,000* of which 287,200* are economically active. (*Source – NOMIS March 2010)
Our Customers
Employers
Jobcentre Plus District is committed to helping you fill your vacancies quickly with the people you need. The organisation is being developed to reflect the needs of employers by utilising targeted employer engagement strategies that will ensure services are delivered through channels appropriate to each employer group.
Candidate interview facilities are available at many Jobcentre Plus offices, however, should you wish to hold interviews at an alternative venue, our staff can provide assistance on the day, for example, receptionist duties.
Key Facts
- Key employers in the District include: First Group, Strathclyde Police, Glasgow City Council, NHS Greater Glasgow and Clyde, Royal Mail, Esure.
- Key sectors in Glasgow include: Public Sector, Financial and Business Services, Retail, Security, Tourism and Hospitality
- The Financial and Business Services sector has continued to grow significantly in Glasgow and is now the 2nd biggest sector after the Public Sector.
- A comprehensive ten year development programme is underway to add to the wide array or working space available within the city.
- Glasgow is ranked as the second best retail centre in the UK, employing significant numbers of residents.
Examples of satisfied employers:
Feedback from Marks and Spencer’s: "During my 2 years in recruitment within Your M&S store in Glasgow, Jobcentre Plus have been a great help in providing a facility to offer information to potential clients for work within our Company. I talk and meet regularly with the Employer Engagement Team in City Jobcentre who have given me great support at various recruitment stages. They are very professional and always demonstrate their ability to meet our needs, quickly and efficiently and are consistent throughout the year especially a peak times".
"Jobcentre Plus and NHS Greater Glasgow and Clyde collaborate closely in a variety of areas from displaying our vacancies on the Jobcentre Plus web site to recruiting applicants for our pre-employment training programme which helps long-term unemployed and disadvantaged people into employment.Jobcentre Pluscolleagues work hard to understand the requirements of the Health Service and to respond effectively to those needs".
To advertise a vacancy through our network of jobpoints and on our internet site, please call the Employer Direct vacancy notification line on 0845 601 2001. Lesley Montgomery, Employer Engagement Team Manager will be happy to provide you with any further information on Jobcentre Plus services.
Service Delivery
Jobcentre Plus Rollout
Glasgow District has 17 Jobcentre Plus offices, which deliver the Jobcentre Plus service delivery model. Bridgeton was the first office to 'go live' in February 2004 and has been followed by Springburn, Partick, Anniesland, Easterhouse, Shawlands, Hillington, Langside, Newlands, Shettleston, Govan, Parkhead, Maryhill, Drumchapel, Castlemilk, City (City Centre) and Laurieston. The contact telephone number for all Glasgow Jobcentres is 0845 604 3719.
Benefit Processing
Benefit processing is now centralised across the organisation. We aim to make our benefit processing more efficient through larger centres, which will enable us to deal with telephone enquiries more efficiently and allow our benefit processors to focus on processing claims quickly and accurately. There are two Benefit Delivery Centres in Glasgow, located in Springburn and Northgate.These centres deal with customers who live in Glasgow only. Glasgow customers can contact Clyde and Fife Benefit Delivery Centre on 0845 608 8582 and Springburn Social Fund on 0845 608 8763. London customers, whose claims to benefit are processedby Glasgow Benefit Delivery Centre (London), should phone 0845 603 6347.
District Partnership Structures
Glasgow District Partnership activity is divided into 2 key elements– strategic and local. Strategic partnerships are those which affect Glasgow District as a whole and local partnerships are those which local Jobcentre Plus managers maintain in order to meet the needs of the specific geographical community.
Examples of current partners:
- Inland Revenue
- Careers Scotland
- Scottish Government
- Scottish Enterprise Glasgow Gatekeeper
- Glasgow Chamber of Commerce
- Glasgow City Council
- NHS Greater Glasgow & Clyde
The list of partnership/liaison activity is not exhaustive and further information can be obtained from our External Relations Manager, Pauline McKay or our Local Partnership Manager, Alison Campbell.
Partner organisations - www.dwp.gov.uk/jobcentreplus
