Midlands
Midlands Disability Benefits Centre (DBC) provides access to Disability Living Allowance, Attendance Allowance and Carers Allowance for disabled people and carers in the following counties: Shropshire, Worcestershire, Herefordshire, Staffordshire, West Midlands, Warwickshire, Derbyshire, Nottinghamshire; Lincolnshire, Rutland, Northamptonshire and Leicestershire.
It provides an outreach service to customer representative organisations and other DWP agencies to increase awareness of DCS services and establish communication links.
The DBC Customer Service Team is responsible for dealing with customer feedback, compliments, recommendations about our service and complaints. We also provide a forms completion service, by telephone, to assist customers in completing DLA and AA applications.
Contact us
If you need further information about outreach events or have comments on the service Midlands DBC provides, please contact:
Outreach Manager: Colin Smith MBE
Disability Benefits Centre
PO Box 34
Birmingham
B99 1AR
Tel: 0121 626 2491
Email: midlands-dbc-customer-services@dwp.gsi.gov.uk
Events
Future events will be published when arranged.
| Date | Location | Event | Details |
|---|---|---|---|
04/11/09 |
Council Offices |
Leicester Welfare Rights DBC / DCPU Liaison Meeting |
Providing update on PDCS business processes and discussing items of concern. |
06/11 09 - |
Jaguar Exhibition Hall Ricoh Arena |
enABLE Exhibition |
DCS Information stand and powerpoint presentation about disability benefits. |
09/11/09 |
Chesford Grange |
MS Trust |
DCS Information stand in Information Zone. |
12/11/09 |
Pitcher Oak School |
Open evening at specialist school for disabled children. |
DCS Information stand. |
13/11/09 |
Midlands Centre for Spinal Injuries |
Disability benefits surgery for patients. |
Patient appointments booked by Resettlement Staff. |
18/11/09 |
Renewal Christian Centre |
Solihull Solo Life Opportunities Transition Event for young disabled people and carers. |
DCS Information stand and private area to discuss questions from parents and young people. |
News
Community 5000 continues to provide volunteering opportunities for staff in DWP. Staff from Midlands DBC have assisted with school gardening projects and sensory gardens, a special collection of donated gifts for residents in a local Residential Care Home to mark Older Peoples Day and assistance at Birmingham Focus – assisting day patients with visual impairments.
Outreach update
It’s a very busy Autumn of outreach with appointments around the East and West Midlands.
Disability Surgeries at Midlands Centre for Spinal Injuries continue to prove very popular and important to patients.
Performance information
Claim clearance
The National Audit Office has agreed national targets for the clearance of all claims for Disability Living Allowance (DLA) and Attendance Allowance (AA). The table below shows:
- national achievements last year – 1 April 2007 to 31 March 2008
- national targets for this year – 1 April 2008 to 31 March 2009
- national achievements so far this year
- local achievements last year
- local achievements so far this year.
All the information is in working days. All the achieved so far figures are for the complete year 1 April 2008 to 30 September 2008.
| Type of application | National | Local | |||
|---|---|---|---|---|---|
| Achieved last year | Target this year | Achieved so far this year | Achieved last year | Achieved so far this year | |
| DLA new claim | 36 | 38 | 29.8 | 35.8 | 29.7 |
| AA new claim | 15.2 | 16 | 12.8 | 16.4 | 13.7 |
Complaints
If a customer complains because they are not satisfied with our service, our target for replying to the complaint is seven working days.
For the period from 1 April 2008 to 31 October 2008 the table shows:
- the number of complaints we received
- the number answered within the agreed time. This may include answers to complaints received before 1 April 2008.
| National | Local | ||
|---|---|---|---|
| Complaints received | Answered within target | Complaints received | Answered within target |
| 1806 | 1721 | 53 | 50 |
The top complaints in this DBC last year were:
- Staff
- Processes and procedures
- Correspondence and forms
Compliments
When a customer is happy with our service they sometimes let us know.
This DBC received 158 compliments from 1 April 2008 to 31 October 2008.
Comments
To comment on the information provided on this page, please email: external.communications@dwp.gsi.gov.uk
