Bootle
Bootle Disability Benefits Centre (DBC) processes new applications for Disability Living Allowance and Attendance Allowance for disabled people in the following areas: Merseyside, central and north-west Lancashire, Cheshire, Cumbria and parts of the Wirral. Bootle DBC also processes new applications for DLA for disabled people in Northumberland and Tyne and Wear (postcodes NE, SR and TD). You can read more information about this change on the Newcastle page.
It provides an outreach service to customer representative organisations and other DWP agencies to increase awareness of DCS services and establish communication links.
The DBC Customer Service Team is responsible for dealing with customer feedback, compliments, recommendations about our service and complaints. We also provide a forms completion service, by telephone, to assist customers in completing DLA and AA applications.
Contact Bootle DBC
If you need further information about outreach events or have comments on the service Bootle DBC provides, please contact:
Outreach Officer: Mrs R McCreary
Bootle Disability Benefits Centre
PO Box 30
Chester
CH70 8AN
Tel: 0151 934 6278
Email: Bootle-DBC-Customer-Services@dwp.gsi.gov.uk
Events
Future events will be published when arranged.
| Date | Location | Event | Details |
|---|---|---|---|
|
04/11/09 |
Jury’s Inn |
Meeting with external organisations |
Update on PDCS issues. |
|
05/11/09 |
Jobcentre Plus |
Liaison meeting with external organisations |
Update on PDCS issues. |
|
13/11/09 |
Blackpool Centre for Independent Living |
Launch of Blackpool Disability Partnership |
Launch event. |
|
17/11/09 |
Solaris Centre |
Blackpool Advice Link Network Advisor’s Conference. |
Workshop focusing on Disability Living Allowance and mental health conditions. |
Outreach update
If any organisation is interested in a talk about the benefits we deliver, Disability Living Allowance/Attendance Allowance/Carers Allowance please contact me on the details given above. There is no charge.
Outreach work for the NE is not carried out by Bootle but any organisation who may be interested in outreach for the NE should contact Shirley McLellan on 01253 331527.
Performance information
Claim clearance
The National Audit Office has agreed national targets for the clearance of all claims for Disability Living Allowance (DLA) and Attendance Allowance (AA). The table below shows:
- national achievements last year – 1 April 2007 to 31 March 2008
- national targets for this year – 1 April 2008 to 31 March 2009
- national achievements so far this year
- local achievements last year
- local achievements so far this year.
All the information is in working days. All the achieved so far figures are for the complete year 1 April 2008 to 30 September 2008.
| Type of application | National | Local | |||
|---|---|---|---|---|---|
| Achieved last year | Target this year | Achieved so far this year | Achieved last year | Achieved so far this year | |
| DLA new claim | 36 | 38 | 29.8 | 35.9 | 29.9 |
| AA new claim | 15.2 | 16 | 12.8 | 14.5 | 13.3 |
Complaints
If a customer complains because they are not satisfied with our service, our target for replying to the complaint is seven working days.
For the period from 1 April 2008 to 31 October 2008 the table shows:
- the number of complaints we received
- the number answered within the agreed time. This may include answers to complaints received before 1 April 2008.
| National | Local | ||
|---|---|---|---|
| Complaints received | Answered within target | Complaints received | Answered within target |
| 1806 | 1721 | 76 | 76 |
The top complaints in this DBC last year were:
- Processes and procedures
- Correspondence
- Staff
Compliments
When a customer is happy with our service they sometimes let us know.
This DBC received 92 compliments from 1 April 2008 to 31 October 2008.
Comments
To comment on the information provided on this page, please email: external.communications@dwp.gsi.gov.uk
